Eden Prescott · 1 day ago
Customer Engineer - AI Platform
United States
Full-time
Remote
Mid Level
$120K/yr - $150K/yr
3+ years expEden Prescott is a venture-backed AI startup focused on building real-time, production-grade systems for enterprise platforms. They are seeking a Customer Engineer who will serve as a technical voice for users, troubleshoot production issues, and enhance the developer experience on their AI platform.
Staffing & Recruiting
Responsibilities
Serve as the front line technical partner for customers and developers via Slack, email, video, and community channels
Troubleshoot production-level issues across APIs, webhooks, integrations, and AI workflows
Collaborate tightly with Engineering, Product, and Solutions teams to drive fast, correct resolutions
Write and maintain developer docs, FAQs, troubleshooting guides, and onboarding resources
Build sample code, reference implementations, and lightweight tutorials
Identify recurring pain points and influence product roadmap improvements
Track and exceed response time, resolution quality, and developer satisfaction metrics
Become a trusted technical advisor to customers deploying their platform into real business workflows
Qualification
Required
3+ years in technical support, customer engineering, solutions engineering, or similar roles
Strong debugging instincts and structured problem-solving ability
Ability to explain complex technical concepts clearly to both developers and non-technical stakeholders
Experience working with APIs, SaaS platforms, integrations, or developer tools
Comfortable in fast-moving startup environments
High ownership, strong communication, and natural customer empathy
You might have started in sales or support, learned to code, and discovered you love living between people and product
Preferred
Experience supporting AI or LLM-powered platforms
Familiarity with APIs, webhooks, scripting, or lightweight coding
History of building developer documentation, training materials, or onboarding programs
Experience scaling support processes in high-growth SaaS companies
Strong analytical instincts — turning support data into product improvements
Benefits
Equity
Benefits
Company
Eden Prescott
If you want to achieve ground-breaking growth with top talent and build a high-performing team? You've come to the right place.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase