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Westamerica Bank · 2 months ago

Branch Support Representative

FAIRFIELD,CA,US

Full-time

Onsite

New Grad, Entry Level

Westamerica Bank is among the largest commercial banks headquartered in California, seeking outstanding people to join their team. The Branch Support Representative will provide customer service support to branches, answer legal and operational questions, and assist with various operational tasks.

BankingFinancial Services

Responsibilities

Answers legal and operational questions posed by branch staff

Responds to levies, warrants, summons, subpoenas and IRAs received by the corporation and its subsidiaries

Provides customer service to branches and departments by accurately responding to problems and questions in a timely manner

Supports Legal Processes

Cash Balancing

Reg CC Holds

Achieve Satisfactory Audits

Provides phone and clerical support for IRA Department as necessary

Participates in special projects as assigned

Functions as a liaison to other support areas when identifying and resolving problems

Clarifies and assists with documentation for new and existing policies

Performs other job related duties as required

Qualification

Customer serviceLegal processes knowledgeOperational knowledgeAnalytical skillsBasic PC skillsInterpersonal skillsCommunication skillsOrganizational skills

Required

Previous branch job experience in an operational role such as a Customer Service Manager or Branch Services Officer where the incumbent has gained a working knowledge of IMPACS Savings/Time, CIF, RM, and Steller

Basic PC skills desirable

Excellent analytical, research, organizational, interpersonal, communication and customer service skills are required

Must be able to work rotating Saturdays 8:30 – 1:30pm

Sits for extended periods of time working on PC and talking on telephone

Reviews operational manuals for information and provides guidance to branch questions

Utilize knowledge of operational workflow, legal requirements and established procedures to quickly and effectively resolve inquiries received from branch staff

Prioritize multiple demands while continuing to meet established service standards

Operates PC, telephone, fax, copier and 10 key calculator

Identify cause of system and processing delays or errors and interact with appropriate support staff to gain resolution

Determine when to elevate situation to higher level management for settlement