Sage · 6 hours ago
Manager, Customer Success – Sage Intacct Accountants Program (SIAP)
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
8+ years expSage is a company that partners with CPA.com to enhance accounting practices through the Sage Intacct Accountants Program (SIAP). The Manager, Customer Success is responsible for leading the CSM team and implementing a customer success strategy to help accounting firms achieve growth and deliver exceptional client outcomes.
Business Information SystemsEnterprise SoftwareHuman ResourcesInformation TechnologySoftware
Responsibilities
Define and lead the SIAP Customer Success strategy, translating business objectives into scalable engagement models and measurable outcomes
Lead, coach, and develop the PSM team to ensure consistent execution, partner advocacy, and delivery excellence
Establish KPIs and performance metrics to monitor partner health, team effectiveness, and will impact partner adoption, satisfaction and renewal rates
Oversee the full partner lifecycle—from onboarding and enablement to growth and retention—ensuring partners are equipped to deliver high-value services
Drive continuous improvement in partner delivery standards, certification adherence, and client satisfaction
Champion strategic initiatives that enhance partner capabilities and accelerate Sage Intacct adoption
Collaborate with sales and channel leadership to align customer success efforts with revenue targets, renewal strategies, and expansion opportunities
Guide the PSM team in identifying and activating growth levers across the partner ecosystem
Monitor pipeline health and resource allocation to support scalable growth
Act as a strategic liaison between SIAP and internal teams (services, enablement, product, marketing) to ensure cohesive partner support
Influence product and service roadmaps through partner and client feedback
Represent SIAP at executive-level partner engagements, industry events, and strategic planning sessions
Qualification
Required
8+ years of experience in partner/channel leadership, customer success, or strategic program management in SaaS or professional services
Proven success in leading teams and driving outcomes through indirect channels
Deep understanding of accounting and advisory firm business models
Strong strategic thinking, operational execution, and stakeholder management skills
Experience building scalable frameworks and managing cross-functional initiatives
Excellent communication and executive presence
Willingness to travel up to 30%
Benefits
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on demand career development options and ongoing training offerings
Company
Sage
At Sage, we knock down barriers with information, insights, and tools to help your business flow.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alvaro Ramirez
CEO & President Southern Europe
Steve Hare
Chief Executive Officer
Recent News
2025-12-12
UK Investor Magazine
2025-12-09
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