FirstKey Homes · 4 hours ago
Service Technician II
Nashville, Tennessee, United States
Full-time
Onsite
Mid LevelFirstKey Homes is dedicated to maintaining the quality, safety, and habitability of the homes they manage. The Service Technician II is responsible for completing maintenance requests, performing repairs across various trades, and ensuring homes are kept in excellent condition while delivering exceptional customer service to residents.
Property ManagementReal EstateRentalRental Property
Responsibilities
Ensure all maintenance and repairs comply with company policies, building codes, and state/federal regulations (OSHA, EPA, ADA, Fair Housing, HAZCOM, etc.)
Identify and report hazards or unsafe conditions promptly to prevent safety risks
Maintain, repair, and safely operate tools and equipment, ensuring compliance with safety protocols
Respond to residents in a courteous and professional manner, ensuring prompt resolution of service requests
Prioritize maintenance requests based on urgency and impact on resident comfort and safety
Conduct regular inspections of assigned properties to identify potential issues and implement preventive maintenance to avoid costly repairs
Perform routine and emergency maintenance repairs on plumbing, electrical, HVAC systems, appliances, and general building infrastructure
Maintain accountability of fleet vehicles, parts, tools, and supplies, ensuring necessary items are available for routine and emergency repairs
Complete service requests in a professional and timely manner to maintain property conditions and protect company assets
Other duties may be assigned by the manager based on company needs
Qualification
Required
High School Diploma or equivalent
Strong background in residential construction, maintenance, and remodeling across multiple trades
Experience performing repairs and maintenance on plumbing, electrical, HVAC systems, appliances, and general home infrastructure
Valid driver's license, auto insurance, and reliable, work-appropriate transportation for extensive field travel
Knowledge of building codes, municipal by-laws, inspections, estimating, and project planning
Experience reading, writing, and evaluating project specifications and scopes of work
Understanding of OSHA, EPA, ADA, Fair Housing, HAZCOM, and other state and federal regulations related to property maintenance and workplace safety
Ability to use mobile devices (iPads, smartphones) and maintenance management software to receive work orders, document repairs, and communicate with teams
Knowledge of materials, methods, and tools used in the construction, repair, and maintenance of residential homes
Familiarity with HVAC, plumbing, electrical, and appliance repair, including troubleshooting and maintenance best practices
Understanding how to identify potential issues early, perform routine inspections, and take proactive steps to reduce major repairs
Ability to assess and respond to resident needs while ensuring a positive customer experience
Knowledge of proper use, maintenance, and safe handling of tools, vehicles, and equipment used in daily field operations
Ability to diagnose and resolve maintenance issues efficiently
Using logic and reasoning to identify solutions to maintenance challenges
Hands-on experience in diagnosing and repairing home systems and appliances
Choosing the right tools and equipment for maintenance tasks
Managing workload efficiently and prioritizing service requests
Effective verbal and written communication for clear work orders and resident interactions
Prioritizes safety in all tasks, follows protocols, and proactively identifies hazards
Thorough and precise in completing work to ensure quality repairs and maintenance
Works well with colleagues, residents, and leadership, demonstrating a professional and team-oriented attitude
Reliable, responsible, and committed to completing tasks efficiently and on time
Capable of working effectively with minimal supervision, taking ownership of assigned tasks
Open to change and able to handle a variety of maintenance tasks in a dynamic work environment
Approaches challenges with a solutions-focused mindset to efficiently resolve issues
Maintains a high standard of professionalism and dedication to the job
Preferred
Previous experience in multi-family or single-family home maintenance
Hands-on experience with drywall, texturing, painting, and basic mechanical systems (HVAC, Electrical, Plumbing, Roofing)
HVAC, Environmental, Mold, or other industry-related certifications
Prior experience in general trades, construction, property management, or renovation work
Familiarity with preventative maintenance programs and property inspections
Training or coursework in building maintenance, construction management, or a related field
Company
FirstKey Homes
FirstKey Homes is a property management firm that offers rental home properties.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Colleen Keating
CEO
Teri Miller
Chief Financial Officer
Recent News
2025-04-01
2025-03-21
Birmingham Business Journal
2025-01-14
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