TEKsystems · 1 day ago
Help Desk Tier 1 (HYBRID)
New York, NY
Full-time
Hybrid
New Grad, Entry Level
$25/hr - $25/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Help Desk Tier 1 Analyst to join their client's Enterprise Service Desk in NYC. The role involves providing front-line IT support for healthcare professionals, managing service requests, and resolving user issues.
Information Technology
Responsibilities
Receive, prioritize, document and actively resolve end user requests
Answer calls or e-mail contacts within the required service level time frame
Triage requests to ensure accurate transfers and escalation
Track open tickets and monitor ticket progress and close ticket items when problems are resolved
Follow escalation an paging procedures
Provide support and service to end users, seeking to resolve as many calls as possible at level 1
Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications
Identify problems for submission to problem management process
Qualification
Required
Highly passionate about IT in Healthcare
Experience in providing Level 1 Help Desk support
Ability to monitor and answer Service Desk phone, e-mail message queues and automated triggered request queues
Ability to receive, prioritize, document and actively resolve end user requests
Ability to answer calls or e-mail contacts within the required service level time frame
Ability to triage requests to ensure accurate transfers and escalation
Ability to track open tickets and monitor ticket progress and close ticket items when problems are resolved
Ability to follow escalation and paging procedures
Ability to provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications
Ability to identify problems for submission to problem management process
Preferred
Being Bi-Lingual is a huge plus
Healthcare and a Bachelors Degree is preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase