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NFL Player Benefits · 6 hours ago

Technical Writer

Baltimore, MD

Full-time

Onsite

Mid, Senior Level

$75K/yr - $90K/yr

5+ years exp

NFL Player Benefits is seeking a Technical Writer who possesses strong writing and analytical skills. The role involves analyzing complex information and producing clear narratives, as well as collaborating with a team to address a high volume of complex matters.

Financial Services

Responsibilities

Independently review and analyze complex files thoroughly, including medical records, tax records, correspondence, and similar materials

Write unbiased, complete, and concise summaries of the facts, while using discretion to write recommendations for further action

Compose clear and concise letters involving complex matters in deliverable form for client

Collaborate with team to design and provide strategic responses to a high volume of complex matters

Review work product of team members and provide editorial comments and technical suggestions

Verify and confirm applications for accuracy and completeness

Effectively communicate orally and in writing with players and participants to obtain necessary information in order to process applications

Verify and confirm eligibility based on Plan rules and correspond appropriately

When necessary, depending on type of benefit Plan, develop different payout scenarios and correspond appropriately

Work with external third parties; e.g., recordkeeper, trustee, etc., to validate and set up payments

Effectively diagnose complex player or participant issues, offer options, resolve problems and follow up with player or participant

Coordinate and/or perform research and offer options for a player’s case as required

When necessary, refer player or participant to appropriate person or department or elevate issue to Disability Supervisor

Coordinate and/or track player problem status until resolution is achieved

Proactively maintain contact with player or participant to give updates on progress toward resolution of issue or request

Use information systems to accurately access, input, and maintain data

Create status reports related to player cases under review

Create and maintain all applicable policies, procedures, and standard operating procedures

Process applications, changes, and requests

Utilize data to maintain quality/quantity standards

Update and maintain all necessary records and/or logs

Professionally represent the NFLPBO to Clubs, NFL, NFLPA and other outside parties

May act as representative for department or office at internal or external meetings

Schedule and prioritize individual workload

Follow operating policies and procedures

Ensure timely completion of work

Compose correspondence based on knowledge of departmental and NFLPBO policies and procedures

Maintain HIPAA compliance when applicable

Perform other related duties as assigned or requested

Qualification

Analytical skillsMicrosoft Office SuiteCustomer serviceProfessionalismAttention to detailTime managementProblem solvingOral communicationConfidentiality