Apple Federal Credit Union · 17 hours ago
Contact Center Support Services Representative I
Headquarters, Fairfax, VA, US
Full-time
Onsite
Entry Level
1+ years expApple Federal Credit Union is a community-focused organization committed to improving the lives of its members. The Contact Center Support Services Representative I will assist members with inquiries regarding their accounts and provide support in a professional manner while adhering to established policies and procedures.
BankingFinanceFinancial Services
Responsibilities
Receives and handles member inquiries by various contact methods in a courteous, professional manner. Provides accurate information to members regarding Credit Union services, products, policies and procedures. Advises members of federal regulations applicable to these policies and procedures. Resolves member complaints and corrects errors, continuously striving for first contact resolution
Performs a variety of loan support and servicing duties to include general information such as, due dates, taking payments, principal balances, payoffs, balance transfers and titles
Cross-sells credit union products and services to members that are applicable to the members’ financial needs
Maintains and updates member records as required, to include accurate documentation and follow up
Protects member account information by following identity verification process, being aware of phishing calls and using judgment when processing transactions on members’ accounts
Researches and investigates member inquiries
Assists with on-the-job training for new Contact Center Support Specialists
Qualification
Required
High school diploma or equivalent (GED)
Excellent interpersonal communication skills and problem-solving skills
Ability to learn and cross-sell credit union products and services based on members' needs
Ability to multi-task efficiently and thorough attention to detail
Laptop proficient on Microsoft Word/Windows/Teams on multiple screens
Able to adapt to different working environments, to include in-office and hybrid
The ability to lift 25 lbs. and utilize standard office equipment including, but not limited to, laptop, fax, copier, telephone, etc
Ability to function in a fast-paced, high volume, and confidential financial institution environment
Preferred
Minimum one year of financial institution experience and/or contact center experience preferred
Previous teller, lending, sales, or member/customer service experience preferred
Benefits
Medical, dental and vision coverage
401(k) with employer match
Paid time off and 11 paid federal holidays
Paid volunteer time to give back
Tuition reimbursement and ongoing training opportunities
Annual TEAM Bonus plan
Company
Apple Federal Credit Union
Apple Federal Credit Union is a banking firm that provides financial services, loans and personalized services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Grimm, CPA
President/CEO
Christopher Cooper, CPA
CFO
Recent News
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