Apply on Employer Site

NYS Office of Information Technology Services · 6 hours ago

Manager Information Technology Services 1 - 9793

Albany, NY

Full-time

Onsite

Mid, Senior Level

NYS Office of Information Technology Services is responsible for driving business analysis, quality assurance, and application support activities for the NY State Department of Corrections and Community Supervision. The role involves leading a team, developing best practices, and overseeing daily operations and contract management activities.

Cyber SecurityGovernmentInformation TechnologyIT Infrastructure

No H1B

U.S. Citizen Only

Responsibilities

Develop Business Analysis/Quality Assurance best practices to drive quality and efficiency across the development life cycle

Lead and mentor a team of Business Analysis/Quality Assurance personnel to direct, coordinate and perform systems analysis, design, application program support, maintenance, implementation, and quality assurance activities through all phases of the system development life cycle

Develop an in-depth understanding of the business processes and business systems used by the DOCCS agency and staff to perform their duties

Develop an in-depth understanding of the functional architecture of hosted applications and business systems; successfully convert business requirements into functional and technical specifications to guide technical teams in their development efforts

Oversee the daily operations, support, and administration of the agency applications, providing front line support for outages, resolution of reported incidents, and the development of ad hoc reports and data extracts using SQL/PL-SQL utilizing TOAD, SQL Developer, or other SQL development tools

Participate in contract management activities including soliciting quotes from vendors, developing RFPs, and verifying compliance with contract deliverables

Evaluate legislative and client agency priorities and identify/recommend automated solutions, considering potential dependencies and impacts to existing systems and business applications

Oversee the elicitation and documentation of business requirements including the creation of entity relationship diagrams, context diagrams, data flow diagrams, system use cases, process flow diagrams, and screen mockups utilizing MS Word, MS Visio, MS PowerPoint, Balsamiq, or other standard tools

Oversee the development and execution of test plans and test cases for functional, regression, user acceptance, and performance testing. Test planning and development may include the development of automated testing using Selenium, UFT, or other standard test scripting tools

Participate in meetings with executive level leadership to report on status of priority initiatives and strategic planning

Perform other management functions such as staff development, hiring and planning of new staff, ensuring that staff adhere to agency and state policies, monitor progress of projects and support efforts, and other managerial tasks as needed

Qualification

Business AnalysisQuality AssuranceApplication SupportSQL/PL-SQLTest PlanningContract ManagementProcess DocumentationStakeholder CommunicationTeam Leadership

Required

Open to NYS employees with one year of permanent competitive service as a Manager Information Technology Services 1, SG27/M2, OR in a position at the SG25 or M1 level or higher deemed administrative under Section 52.6 of Civil Service Law

The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade

Candidates must be reachable on the current eligible list for this title in order to be list appointed

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis

It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence

Some positions may require fingerprinting

Some positions may require up to 25% travel and/or lifting up to 50 lbs

Some positions are pending Civil Service approval

Benefits

Holiday & Paid Time Off

Thirteen (13) paid holidays annually

Up to Thirteen (13) days of paid vacation leave annually

Up to Five (5) days of paid personal leave annually

Up to Thirteen (13) days of paid sick leave annually for PEF.

Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

Eligible employees and dependents can pick from a variety of affordable health insurance programs

Family dental and vision benefits at no additional cost

New York State Employees’ Retirement System (ERS) Membership

NYS Deferred Compensation

Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds

Public Service Loan Forgiveness (PSLF)

And many more.

Company

NYS Office of Information Technology Services

New York State Office of Information Technology Services (ITS) is transforming how State government delivers services to New Yorkers and local governments.

Founded in 2012