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LiveOnNY · 22 hours ago

Senior Director Donation Operations Education and Training

New York, NY

Full-time

Onsite

Director/Executive

$153K/yr - $191K/yr

10+ years exp

LiveOnNY is a federally designated organ procurement organization dedicated to transforming lives through organ and tissue donation. The Senior Director, Donation Operations Education and Training provides strategic direction for education and training activities, ensuring compliance with regulatory standards and promoting workforce readiness.

Health CareReal Estate

Responsibilities

Direct education and training strategy as a result of collaboration with department leadership, material function leadership, and subject matter experts. Translate regulatory and operational requirements into structured, measurable education and competency frameworks as directed by organizational leadership

Direct the education and training components supporting compliance with regulatory bodies including but not limited to CMS, OPTN, NYS, FDA, OSHA, and other applicable requirements. Ensure training programs are defensible, traceable, auditable, and capable of demonstrating workforce competency during surveys, reviews, and audits

Oversee the design and maintenance of curricula developed as directed, covering onboarding, rolespecific competency, continuing education, remediation, and leadership development. Establish instructional design standards, templates, evaluation methodologies, and documentation requirements across all learning modalities. Ensure consistent application of adult-learning theory, simulation-based education, and performance-based competency validation in accordance with approved direction

Direct the development and governance of learning pathways and competency frameworks in collaboration with leadership and subject matter experts. Ensure competency validation is objective, repeatable, and aligned with regulatory expectations and operational requirements

Define metrics used to evaluate education and training effectiveness, including competency attainment and regulatory readiness indicators. Oversee evaluation methodologies and reporting that demonstrate training effectiveness and compliance support

Direct, mentor, and evaluate managers and staff within Donation Operations Education and Training. Establish accountability structures, role clarity, and performance expectations across the education function. Promote a culture of continuous improvement, professional development, and regulatory adherence

Provide senior-level oversight of the Learning Management System (LMS) and related learning technologies to ensure accuracy, reliability, and audit readiness. Approve learning technology configuration and utilization as directed in support of compliance and operational needs. Ensure training records, competency documentation, and certification evidence are complete, accurate, and readily retrievable

Ensure education and training documentation is maintained in a state of continuous audit readiness. Direct education-related responses to internal and external audit requests with urgency, accuracy, and completeness. Monitor and verify completion of training-related corrective and preventive actions

Qualification

EducationTraining ProgramsLearning Management SystemsAdult Learning TheoryRegulatory ComplianceInstructional Design MethodologiesPerformance Improvement PrinciplesSimulation-based LearningTeam DirectionData-supported Training EvaluationLeadershipCommunication Skills

Required

Minimum of ten (10) years of experience designing, governing, and directing education and training programs in healthcare or other highly regulated environments

Minimum of five (5) years in a senior leadership or director-level role

Extensive experience overseeing Learning Management Systems (LMS) in support of compliance and workforce readiness

Advanced knowledge of adult-learning theory, instructional design methodologies (ADDIE, SAM, Agile), and performance improvement principles

Ability to translate complex clinical and operational processes into structured education solutions as directed

Understanding of regulatory requirements affecting clinical operations, including CMS, OPTN/UNOS, OSHA, HIPAA, HRSA, and applicable New York State requirements