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Thorne · 22 hours ago

Customer Service Representative- REMOTE

United States

Full-time

Remote

New Grad, Entry Level

$17.50/hr - $17.50/hr

Thorne is a leader in science-backed health and wellness solutions committed to helping individuals live healthier longer. As a Customer Service Representative, you will manage incoming orders and provide timely support to customers, ensuring they feel valued and informed throughout their experience.

Dietary SupplementsHealth CareHealth DiagnosticsNutrition

Responsibilities

Become thoroughly knowledgeable of the Customer Service Procedures Manuals and maintain knowledge base on an ongoing basis as procedural changes occur

Attend work as scheduled, start work at the beginning of a shift, be on time to meetings, complete assigned tasks in a timely manner, and work overtime as required

Know and follow the Customer Service Department policies and procedures and Thorne Research policies and procedures as outlined in the Employee Handbook

Pay attention to detail. Complete paperwork accurately, neatly and fully

Work willingly in different areas as assigned

Build and maintain knowledge of Thorne Research product names, codes, and numbers to ensure efficient and accurate order entry

Exhibit good telephone etiquette skills and communicate effectively. Possess a pleasant, friendly telephone voice and have good rapport with customers

Maintain a professional attitude when under stress, a deadline, or when dealing with a problem, and demonstrate good judgment in doing so

Enter orders accurately and quickly with attention to detail and follow department procedures and company policy including completing all paperwork fully

Understand, retain, and utilize company and product information to assist customers with orders or questions (for example, up selling a new product, offering an alternative product when the requested product is out of stock, advises customer when close to a discount)

Take initiative to consult with CS lead or supervisor on customer issues, taking into consideration applicable Thorne guidelines and the objective to be achieved by offering a solution

Demonstrate trust by being consistent in performing work and responsibilities and by completing assigned tasks in a timely and satisfactory manner, without supervision

Manage time effectively, observe the daily flow of the Customer Service Department and intuitively determine which tasks have priority and cooperatively assists other employees in completing those tasks

Perform additional duties and responsibilities as assigned, in a competent and timely manner

Qualification

Customer service experienceAttention to detailVerbal communication skillsInterpersonal skillsProblem-solving skills

Required

High school diploma or general education degree (GED) is required

Ability to read and understand the Customer Service Procedures Manual, the Thorne Research Employee Handbook, and the Thorne Research website

The employee follows instructions, both verbal and written, and communicates effectively with supervisors and fellow employees

Develop and deliver on assigned objectives within requested timeframes

Possess good interpersonal skills

Engage others in a positive manner

Possess strong attention to detail

Possess strong verbal and communication skills

Raise issues and concerns promptly

Document and present work in a clear and concise manner

Preferred

Previous experience in a call center environment or phone-based support role is highly preferred

Benefits

100% company-paid medical, dental, and vision insurance coverage for employees

Company-paid short- and long-term disability insurance

Company- paid life insurance

401k plan with employer matching contributions up to 4%

Gym membership reimbursement

Monthly allowance of Thorne supplements

Paid time off, volunteer time off and holiday leave

Training, professional development, and career growth opportunities

Company

Thorne

We’re a team of dreamers, scientists, doctors, and health enthusiasts – all working toward the same goal – helping every individual discover and achieve their best possible health.

Founded in 1984