Apex Systems · 2 weeks ago
IT Business Analyst III
Chandler, AZ
Full-time
Hybrid
Senior Level
$50/hr - $53.56/hr
7+ years expApex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking an experienced Internal Cloud Product Manager to own the roadmap, delivery, and lifecycle management of their internal cloud platform. The role involves collaboration with various stakeholders to define outcomes, deliver capabilities, and scale the platform while ensuring reliability, compliance, and cost efficiency.
Human ResourcesInformation TechnologyRecruiting
Responsibilities
Define and maintain the product vision, value proposition, roadmap, and release plans for the internal cloud platform (private/hybrid)
Translate business requirements into platform capabilities, SLAs, and service tiers; ensure alignment with security, compliance, and audit standards
Lead discovery, backlog prioritization, and cross-functional planning for platform features and improvements
Partner with architects and platform engineers to design scalable, secure, and resilient internal cloud services (compute, storage, network, container platforms, PaaS, IaC, service mesh, identity/governance)
Drive standards for automation, observability, operational readiness, and service lifecycle (provisioning, upgrades, patching, and deprecation)
Ensure architectural decisions align with enterprise patterns and target-state architectures
Own technology financial forecasting and budgeting for the internal cloud product (CapEx/OpEx)
Develop unit economics and chargeback/showback models; optimize cost via rightsizing, automation, and capacity policies
Provide monthly/quarterly financial performance reporting and variance analysis; recommend corrective actions
Establish capacity planning models and thresholds across compute, storage, network, and licenses
Forecast demand trends, model growth scenarios, and ensure timely scale-out/scale-up plans
Implement reservation/quotas and orchestration strategies to balance performance, availability, and cost
Define and publish product KPIs/SLAs (availability, performance, adoption, cost per unit, time-to-provision, incident rate, change success)
Create clear executive presentations and updates (roadmap, risks, financials, adoption, benefit realization)
Produce technical reporting for platform health, reliability, incidents, change management, security posture, and compliance
Serve as the primary point of contact for business units, security, finance, and operations regarding the internal cloud product
Manage intake and prioritization of feature requests, balance risk, value, and effort
Coordinate with PMO and peer product owners to ensure integrated delivery across dependencies
Partner with SRE/Operations to drive incident prevention, root-cause analysis, problem management, and continuous improvement
Ensure support readiness: documentation, runbooks, support models, L1/L2/L3 processes, release/change management
Champion automation-first approaches to provisioning, patching, compliance, and remediation
Qualification
Required
Experience: 7–10+ years in cloud/platform product management, technical program management, or platform engineering; 3–5+ years working with internal/private cloud or hybrid platforms
Architecture Knowledge: Strong understanding of virtualization (VMware/KVM), container orchestration (Kubernetes), IaC (Terraform/Ansible), SDN, storage (SAN/NAS/Object), CI/CD, observability (Prometheus/Grafana), identity (AD/LDAP/OIDC), and governance/compliance
Financial Acumen: Proven ability to create and manage technology financial forecasts, budgets, and unit economics; chargeback/showback models; cost optimization strategies
Capacity & Demand Management: Hands-on experience with capacity planning models, demand forecasting, quota/reservation strategies, and performance considerations
Metrics & Reporting: Skilled in metrics generation, executive-level reporting, and technical reporting; familiarity with KPI frameworks and SLAs for platform services
Communication: Excellent written and verbal communication, including executive updates and presentations; ability to translate technical detail into business outcomes
Delivery: Demonstrated success in defining roadmaps, managing backlogs, and shipping platform capabilities using Agile practices (Scrum/Kanban)
Collaboration: Strong stakeholder management across architecture, engineering, finance, security, and operations
Education: Bachelor's degree in computer science, Information Systems, Engineering, or related field; or equivalent practical experience. Advanced degree is a plus
Preferred
Experience operating or product-managing VMware/vSphere, NSX, vSAN; OpenShift/EKS/AKS; service mesh (Istio/Linkerd); API gateways; secret management (Vault)
Knowledge of cost modeling for on-prem vs. hybrid workloads; TCO/ROI analysis and scenario modeling
Familiarity with ITSM/ITIL practices (incident, change, problem) and modern SRE practices (error budgets, SLOs, toil reduction)
Experience with compliance/audit frameworks (SOC 2, ISO 27001, NIST), and security controls for internal cloud (network micro segmentation, policy-as-code)
Hands-on with observability, reporting, and BI tools (e.g., Grafana, Splunk, Elastic, Power BI)
Certifications: PMP, SAFe POPM, CSM, VMware, Kubernetes (CKAD/CKA), Cloud (Azure/AWS/GCP), FinOps
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans
ESPP (employee stock purchase program)
401K program
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Other discounts
On-demand training program
Access to certification prep
Library of technical and leadership courses/books/seminars
Certification discounts
Other perks to associations that include CompTIA and IIBA
Dedicated customer service team for our Consultants
Certified Career Coach
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
1001-5000 employees
H1B Sponsorship
Apex Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (21)
2023 (35)
2022 (26)
2021 (29)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
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