Jasper · 1 week ago
Director of Account Management
United States
Full-time
Remote
Director/Executive
$320K/yr - $320K/yr
10+ years expJasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows. The Director of Account Management will lead a team responsible for driving customer retention and expansion, focusing on building the bridge between customer outcomes and revenue growth.
Artificial Intelligence (AI)ContentContent Marketing
Responsibilities
Build, lead, and develop a high-performing Account Management team responsible for renewals, expansions, and customer growth
Create and refine the operating model that connects retention, expansion, and customer outcomes across the Customer Success organization
Own forecasting, pipeline management, and attainment for renewal and expansion revenue, ensuring accuracy and accountability
Partner closely with Finance and Executive Leadership to pitch renewal forecasts and communicate performance against targets
Establish repeatable processes and enablement for account planning, forecasting, and strategic customer engagement
Collaborate cross-functionally with Customer Success, Sales, Product, and Marketing to align on customer strategy and ensure a unified customer experience
Support Account Managers in complex renewal and expansion cycles, providing strategic deal coaching and executive visibility
Define and track key metrics across retention, gross churn, expansion, and forecast accuracy
Drive excellence in forecasting discipline, activity coverage, and collaboration with CSMs
Scale the team as Jasper grows, starting with a team of four Account Managers and expanding to meet business needs
Qualification
Required
10+ years of B2B SaaS Account Management experience, including at least 3 years leading account management teams
Proven experience building or scaling an account management function focused on both retention and expansion
Strong operational and forecasting discipline; confident owning the number and managing pipelines across segments
Deep understanding of customer lifecycle models and how to operationalize retention and growth strategies
Ability to balance commercial outcomes with customer-centric strategy
Experience leading teams that work closely with CSMs to drive verified outcomes and measurable customer impact
Excellent cross-functional collaboration skills, especially with Sales, Product, Operations, and Finance
Skilled communicator with executive presence, able to represent customer performance and strategy to leadership
Data-driven mindset and comfort using systems like Salesforce and reporting tools to manage performance
Passion for AI and enthusiasm for helping customers achieve transformation through Jasper's platform
Benefits
Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
401(k) program with up to 2% company matching
Equity grant participation
Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
FlexWellness program ($1,800 annually) to help support your personal health goals
Generous budget for home office set up
$1,500 annual learning and development stipend
16 weeks of paid parental leave
Company
Jasper
Jasper is an AI platform specifically designed for marketing, enabling users to generate high-quality content.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$131MKey Investors
Insight PartnersFoundation Capital
2022-10-17Series A· $125M
2021-11-08Series Unknown
2021-06-05Seed· $6M
Leadership Team
Timothy Young
CEO
Chris Hull
Co-Founder
Recent News
Crunchbase News
2025-12-26
Foundation Capital
2025-12-24
GlobeNewswire
2025-12-16
Company data provided by crunchbase