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Alliant Credit Union · 5 days ago

Sr. ServiceNow Administrator - Hybrid

Chicago, IL

Full-time

Hybrid

Senior Level

$84K/yr - $131K/yr

5+ years exp

Alliant Credit Union is seeking a Sr. ServiceNow Administrator to support their internal customers and manage the ServiceNow application development and maintenance. The role involves providing technical leadership, ensuring the stability and security of the ServiceNow installation, and collaborating with various teams to enhance the ServiceNow environments.

Financial Services

H1B Sponsor Likely

Responsibilities

Provide ServiceNow end user support. Responsible for end-user account administration, permissions and access rights in accordance to governance

Develop end user training material and provide training to users with varying skill levels: end user, power user and admin level

Responsible for application and data integration from various sources into ServiceNow

Collaborate with the internal communications team to design, build and deploy the ServiceNow site

Design, build and deploy comprehensive approved ServiceNow change control improvements

Ensure that pro-active monitoring is in place for ServiceNow Software systems

Review ServiceNow releases and apply service upgrades as required to ensure the stability and security of the application

Maintain currency with operating system and support software, plan and implement major software upgrades to the ServiceNow application

Ensure that critical systems data is backed up and recoverable in the event of a disaster

Specify the quality assurance process that will ensure the overall quality and continual improvement of the ServiceNow application enhancements

Collaborate with vendor management, including the development of statements of work, engagement and management of contractors, and monitoring of work against the SOW

Develop and maintain the “State of the ServiceNow Environment” document that entails infrastructure performance, capacity and application/environment continuous improvement plans

Completed by interviewing key stakeholders and maintaining application, server and storage utilization information

Qualification

ServiceNowApplication DevelopmentAgile Delivery MethodologiesITILEnd User TrainingData IntegrationVendor ManagementQuality AssuranceDisaster RecoveryPerformance MonitoringServiceNow CertificationTechnical Leadership

Required

Minimum- 4 Year Bachelors Degree in Computer Science or Related

Minimum - 5 Years ServiceNow or Related

Provide ServiceNow end user support

Responsible for end-user account administration, permissions and access rights in accordance to governance