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Chubb · 11 hours ago

Claim Center Trainer

Battlefield Corporate Center, Chesapeake, VA, 23327, US

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Chubb is a world leader in insurance, providing a diverse range of insurance products globally. The Claim Center Trainer is responsible for designing and delivering engaging training programs for new hires and current employees within the North America Claim Center, focusing on skill development and effective knowledge transfer.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Facilitate the delivery of virtual and in-person new hire and upskill curricula using diverse facilitation methods to maximize learner engagement

Design new hire and upskill curriculum

Assess learner needs to adapt training delivery and design

Collaborate with subject matter experts and leadership to ensure content accuracy and alignment with business objectives

Evaluate training effectiveness through feedback, assessments, and performance metrics

Maintain currency with industry trends, adult learning principles, and new facilitation techniques to continuously enhance training programs and promote continued learning within North America Claim Center

Qualification

Instructional DesignAdult Learning TheoriesFacilitationClaims Processes KnowledgeCoachingMentoringVirtual Training PlatformsWorker’s Compensation Claims

Required

Bachelor's Degree (or equivalent experience)

2+ years of experience in facilitation, instructional design, or a related field

Strong coaching and mentoring expertise to support learning and enhance performance

Demonstrated ability to engage learners using facilitation techniques and virtual platforms for remote delivery

Knowledge of adult learning theories and instructional design methods

Strong knowledge of claims processes, documentation, provider platforms, and customer service best practices

Preferred

Demonstrated proficiency in North America Claims Contact Center workflows and processes, with strong technical expertise and thorough understanding of Best Practices

Experience handling Worker's Compensation Claims