Chase · 2 weeks ago
Vice President, Product Manager – Payment Experiences
450 W 33rd St, New York, NY, 10001, US
Full-time
Onsite
Senior Level, Lead/Staff
$123K/yr - $201K/yr
10+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Vice President Product Manager within the Payment Experiences team, you will lead the development and delivery of key platform services that are central to Chase’s payments modernization journey.
BankingFinancial Services
Responsibilities
Lead the development and delivery of new payment platform capabilities, enabling customer- and servicing-facing experiences for payment management across Chase
Navigate Chase’s complex data environment to replicate and synchronize data across legacy and target state systems, ensuring data integrity and availability for customer experiences
Partner closely with other payment product teams to align platform development modernization timelines and strategic priorities
Advocate for new data replication solutions with Technology, championing innovative approaches to support evolving Banking Payment customer needs
Manage multiple development teams responsible for building and maintaining databases and services that power customer-facing payment experiences
Integrate payment platform capabilities into strategic bank initiatives, collaborating with partners to deliver seamless solutions
Oversee product backlog and roadmap, ensuring alignment with business objectives, stakeholder priorities, and modernization goals
Facilitate effective sprint planning and resource utilization, partnering with engineering leads to ensure timely delivery of high-value features
Build and manage key relationships with stakeholders across Product, Technology, Operations, Servicing, Legal, and Compliance
Champion operational excellence, including quality management, controls, and compliance with firmwide standards
Foster a diverse and inclusive team environment, mentoring and developing product managers and engineers
Support production issue resolution and feedback loops, ensuring continuous improvement and client satisfaction
Qualification
Required
10+ years of experience in digital product management, financial services, technology, or project management
Bachelor's degree required; advanced degree preferred
Subject matter expertise in payments architecture, data replication, and digital platforms
Proven track record managing product backlogs, roadmaps, and agile development teams in a matrixed environment
Experience navigating complex data environments, including legacy and modernized systems, and driving data replication solutions
Strong stakeholder management and influencing skills, with the ability to partner across Product, Technology, and Business teams
Strategic thinker and problem solver, capable of addressing both technical and functional challenges
Excellent written and verbal communication skills, with strong reasoning, organizational, and presentation abilities
Commitment to diversity, equity, and inclusion, with experience building and leading high-performing teams
Proficient with MS Office tools, JIRA, and Confluence
Preferred
Experience with payments modernization initiatives and large-scale platform transformations
Familiarity with customer-facing payment experiences and servicing platforms
Experience supporting cross functional strategic initiatives
Advanced degree in business, technology, or related field
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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