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Center for Diagnostic Imaging (CDI) · 1 day ago

IT Service Desk Support Specialist II

Saint Louis Park, MN

Full-time

Onsite

Entry, Mid Level

$23.48/hr - $33.95/hr

2+ years exp

RAYUS Radiology is a healthcare organization focused on improving radiology services. The IT Service Desk Support Specialist II will provide advanced technical support for radiology and operational departments, addressing complex technical issues related to medical imaging technologies.

Electronic Health Record (EHR)Health CareHealth DiagnosticsHospitalMedicalMedical Device

Responsibilities

Provide second-level support for complex technical issues related to RIS, PACS, voice recognition software, and other medical imaging technologies

Utilize diagnostic tools and collaborate with vendors to resolve issues

Log, track, and manage incidents and service requests received via call queue or the self-service portal using IT Service Management system (ServiceNow)

Ensure timely resolution and adherence to service-level agreements (SLAs)

Serve as an escalation point for the Help Desk Support Specialists

Provide guidance, mentorship, and function as the subject matter expert (SME) to less experienced team members

Assist in the installation, configuration, and maintenance of desktop hardware, software, and peripheral devices

Ensure that all systems are up-to-date and functioning properly

Manage user access and permissions through systems like Microsoft Active Directory

Assist with password resets and account lockouts to maintain secure access to IT resources

Develop and maintain user guides, FAQs, and knowledge base articles to empower end-users and reduce recurring issues

Adhere to healthcare regulations such as HIPAA to ensure the confidentiality and security of patient information

Follow established protocols for data protection and system access

Work closely with IT teams and other departments to resolve complex issues and improve overall system performance

Participate in training sessions and meetings to stay informed about system updates and best practices

Qualification

Radiology Information Systems (RIS)Picture ArchivingCommunication Systems (PACS)Voice Recognition SoftwareServiceNowIT CertificationsUser Account ManagementIncident ManagementSystem MaintenanceComplianceSecurityCollaboration

Required

Associate's degree in information technology, Computer Science, or an applicable related field

Two (2) years' experience in an end user IT support role

Occasional travel between departments may be necessary

Some travel is required between sites; a reliable means of transportation is required

Preferred

Familiarity with radiology workflows and medical imaging systems is advantageous

ServiceNow experience is a plus

Three (3) years' experience in an IT support role in a healthcare setting

IT Certifications (e.g., CompTIA A+)

Benefits

Medical, dental and vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

PTO and holiday pay

Many more

Company

Center for Diagnostic Imaging (CDI)

As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS RadiologyTM is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment.

Founded in 1981

Minneapolis, Minnesota, USA

1001-5000 employees