SSi People ยท 1 day ago
Patient Services Specialist
Whippany, NJ
Contract
Onsite
New Grad, Entry Level
$17/hr - $20/hrSSi People is seeking a Patient Services Specialist to provide exceptional customer support and program information to patients. The role involves handling calls, data entry, and collaborating with internal teams to enhance the patient experience.
Human ResourcesInformation TechnologyIT ManagementLinuxProfessional ServicesSoftwareStaffing Agency
Hiring Manager
Chandrakiran Shashidhar
Responsibilities
Deliver a high-quality experience from start to finish, offering program information, eligibility, customer support, and general assurances
Handle inbound and outbound calls with patients, physicians, and pharmacies, focusing on empathy and enhancing the patient experience
Enter data into system using Microsoft Excel and Microsoft Word for record-keeping and reporting
Refer requests for escalation as needed and collaborate with internal teams to resolve issues
Qualification
Required
Experience in a customer center environment, preferably in health care or hospital or case management or any work
Excellent communication skills, with the ability to convey information clearly and effectively
Strong customer focus, with high levels of empathy and emotional intelligence
Adaptability to various situations and effective problem-solving skills
High School Diploma or GED required
Company
SSi People
SSi People, located in Cranberry Township, PA, is an organization with over 25 years of staffing industry experience across various labor verticals in the United States, serving Fortune 1000 companies.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase