Nelnet · 15 hours ago
BILINGUAL Assistant Account Manager I *starting February 9th 2026
United States
Full-time
Remote
Entry Level
$16.50/hr - $16.50/hr
2+ years expNelnet Business Solutions (NBS) is a division of Nelnet, Inc. that provides payment technology and education services to various organizations. They are seeking a Bilingual Assistant Account Manager I to respond to incoming calls and emails from payers/applicants, resolving issues related to payment accounts and conducting follow-ups.
Financial ServicesInformation TechnologyPayments
Responsibilities
Responds to incoming payer/applicant phone calls and emails, resolving various issues related to their payment accounts and provides follow-up on inquiries
Also makes outbound phone calls and sends emails associated with account research and problem resolution
Actively display a “can do” attitude and uphold the Performance Based Organization (PBO) principles
Qualification
Required
High school graduate
Two years of related work experience
Ability to consistently meet or exceed department standards
Ability to thrive in a team environment
Accountable and willing to take ownership
Ability to maintain excellent attendance and timeliness to guarantee appropriate customer service levels
Strong focus on customer satisfaction
Understanding of the importance of active listening skills and the ability to utilize these skills to properly service customers
Ability to manage multiple priorities
Strong oral communications skills
Ability to handle stressful situations and meet multiple deadlines
Strong critical thinking and problem solving skills
Excellent accuracy with attention to detail
Preferred
At least 2 years of college/technical school (ability to substitute related work experience for college/technical school requirements)
Benefits
Medical
Dental
Vision
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance & AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program
Company
Nelnet
Nelnet provides business, communications, and financial services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Erin Harms
Chief Financial Officer
Ben Focht
Chief Information Security Officer, Nelnet Bank
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