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BRYCER · 20 hours ago

Senior Customer Success Manager (Expansion Focus)

Lisle, IL

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Brycer is an industry leader focused on transforming compliance management for life-safety inspections. The Senior Customer Success Manager will serve as a strategic partner for AHJ clients, driving product adoption, retention, and revenue growth within the existing customer base.

Internet

Hiring Manager

Carlos H.

Responsibilities

Serve as the trusted strategic advisor to AHJs, developing strong, long-term partnerships

Drive seamless onboarding, adoption, and continued value realization of the Compliance Engine®

Lead impactful trainings, QBRs, and onsite/virtual engagements that reinforce value and uncover new opportunities

Own expansion and upsell motions — identifying needs, validating opportunities, and partnering with Sales to close growth within your territory

Proactively track customer health, mitigate risk, and maximize retention

Collaborate cross-functionally with Sales, Product, and Support to create exceptional and consistent customer experiences

Represent Brycer at industry events, conferences, and client visits (up to 25% travel)

Provide structured, actionable insights to help guide product roadmaps and innovation

Qualification

Customer Success experienceSales experienceExpansionUpsellingCRM toolsCommunicatorRelationship-buildingOrganizational skillsPresentation skills

Required

3+ years of experience in Customer Success, Account Management, or Sales

Clear record of driving expansion, upselling, or revenue growth within existing accounts

Proven ability to execute structured expansion and sales motions — including pipeline management, opportunity qualification, and cross-functional collaboration

Skilled relationship-builder who can influence at all levels, from frontline staff to senior leadership

Strong presenter and communicator, comfortable leading conversations across virtual and in-person formats

Proactive, highly organized, and motivated by goals, KPIs, and measurable outcomes

Comfortable with territory travel (approx. 25%)