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Blue Cross NC · 19 hours ago

Sr System Configuration Analyst

United States

Full-time

Remote

Senior Level

$108K/yr - $173K/yr

5+ years exp

Blue Cross NC is a health care organization seeking a Senior System Configuration Analyst. This role involves managing the Configuration Management Database (CMDB) and ensuring its accuracy while aligning configuration data with business processes and ITIL standards.

Financial ServicesHealth InsuranceInsurance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Own and manage the Configuration Management System (CMS), including the ServiceNow CMDB and ITOM modules (Discovery, Service Mapping, Event Management)

Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity

Serve as the key liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with business processes and service definitions

Build and maintain strong relationships with ServiceNow module owners to ensure configuration data supports desired business outcomes

Translate complex CMDB and ITOM concepts into clear, business‑focused language for non‑technical stakeholders

Define, govern, and enforce ITIL Configuration Management processes to ensure an accurate, trusted CMDB

Design and maintain CMDB architecture, including discovery patterns, data models, CI relationships, service mapping, and access controls

Integrate patching and vulnerability data (e.g., cloud patching, Tenable) across cloud, infrastructure, and containerized environments

Evolve CMDB and discovery capabilities to support modern platforms such as AWS, Kubernetes, and OpenShift

Monitor and validate CMDB accuracy, discovery results, performance, and capacity; drive remediation of inconsistencies

Ensure all authorized Change, Release, Discovery, and Cloud activities are accurately reflected in the CMDB

Provide reporting, audits, and continuous improvement recommendations while operating effectively in a matrixed, shared‑ownership environment

Qualification

ServiceNow CMDBITIL frameworkCloud platforms (AWS)Container technologiesService mappingITIL certificationsServiceNow certificationsBachelor's degree

Required

Experience working in a ServiceNow CMDB environment

Understanding of service mapping concepts and business service relationships

Understanding of cloud platforms (AWS) and knowledge of container technologies (Kubernetes or OpenShift)

Bachelor's degree or advanced degree

5+ years of experience in related field

In lieu of degree, 7+ years of experience in related field

Preferred

Familiarity with ITIL or ITSM frameworks certifications

ServiceNow and/or ITIL certifications

Benefits

Medical, dental, and vision coverage along with numerous health and wellness programs

Parental leave and support plus adoption and surrogacy assistance

Career development programs and tuition reimbursement for continued education

401k match including an annual company contribution

Company

Blue Cross NC

Glassdoor4.1

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way.

Founded in 1933

Durham, North Carolina, USA

5001-10000 employees

https://www.bluecrossnc.com/

H1B Sponsorship

Blue Cross NC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (1)

2023 (2)

2022 (5)

2021 (13)

2020 (5)