Quintessentially · 1 week ago
Corporate Lifestyle Manager
Miami, FL
Full-time
Hybrid
Mid Level
$60K/yr - $75K/yrQuintessentially is the world's leading luxury lifestyle management group, providing exclusive services for discerning individuals and brands. The Corporate Lifestyle Manager will assist corporate members primarily in the US with lifestyle and leisure-related requests, ensuring high-quality service and communication throughout the process.
Personalization
Responsibilities
Adhere to company-standard phone greeting with appropriate member address and consistent courtesy
Select the appropriate communication channel based on member preference
Keep members updated regularly; set clear deadlines for updates and proactively revise them if needed
Provide realistic, on-the-spot assessments of completion timeframes and manage expectations accordingly
Take full ownership of requests, aiming to complete within one shift whenever possible
Log every action in CRM to ensure continuity and accurate reporting for colleagues and clients
Follow up with members post-request to obtain feedback and record in CRM
Maintain complete and accurate request files in CRM, including mandatory fields before closing
Update member records (e.g., passport details, loyalty program numbers) when relevant to ongoing service
Adhere to specific guidelines and SOP’s for each corporate client
Liaise with Account Management to ensure CRM housekeeping tasks from management reports are updated within agreed deadlines
Providing quality suggestions at all times which exceed Member expectations
Asking intelligent, category-related questions – become familiarized with ‘category criteria’ so it becomes 2nd nature (what questions to ask when you receive certain request types to ensure in line with Members’ needs)
Obtaining Member’s criteria at first contact – avoiding time delays due to missing data
Taking initiative and going the extra mile – anticipate additional services & requirements depending on request type (hotels, airport transfers, spas, early/late check in, restaurant reservations)
Sending clear final confirmations – to include all details of booking
Adhere to the Service Level Agreements according to the Membership type and the specific account
Use our telephony system to answer and field calls to your colleagues. Support your colleagues in the US team and help your team with requests
Dealing with challenging situations and complaints to the best of your ability before escalating to management
Qualification
Required
Excellent written & oral communication - fluent in English
Passionate about customer service & delivering service excellence
Diplomatic service and communication skills needed
'Can-do' attitude – ready to get involved at all times
Fast learner – adapting to new processes in rapid change climate
Creative problem solving & top-notch organizational skills with attention to detail
The ability to prioritize, delegate and meet deadlines working under pressure
Proactive & reactive simultaneously - know the client base and anticipate their needs, show initiative
Ability to remain calm & courteous under pressure, and effective conflict management
Outstanding project management skills – effectively manage requests from initiation to completion
Self-starter & own manager – work autonomously
Strong IT & CRM systems skills (Salesforce, Microsoft Office etc)
Demonstrates effective teamwork and supports colleagues with professionalism and respect
Excellent interpersonal skills – outstanding telephone manner
Demonstrates professionalism, commitment to responsibilities, and a strong motivation to achieve results
Reliability - excellent time keeping is crucial to this role
Experienced in dealing with confidential information using discretion and sensitivity at all times
Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure
Knowledge in handling executives, senior executives & VIP's
In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals
Preferred
Good knowledge of worldwide travel destinations & luxury products/services preferred but not essential
Fluent in Portuguese and Spanish a MUST. Other languages advantageous
Benefits
Healthcare, Dental & Vision. Company contribution provided
Generous PTO after three months of service
Birthday Allowance, take your birthday off on us
401k, available on the first day of the month following your start date
Company
Quintessentially
Quintessentially is a U.K.-based company that provides private and corporate concierge services worldwide.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-10-21Series Unknown
Leadership Team
Jason Palasz
CEO, Quintessentially LATAM
Lauren Wilt
CEO, USA
Recent News
2025-12-10
Company data provided by crunchbase