Motive · 10 hours ago
Strategic Accounts Customer Success Manager (CSM IC)
United States
Full-time
Remote
Mid, Senior Level
$98K/yr - $165K/yr
5+ years expMotive empowers physical operations with innovative tools and is seeking a Strategic Accounts Customer Success Manager to be the face of the company for their largest customers. This role involves ensuring customer satisfaction, driving upsells and renewals, and collaborating with internal teams to enhance customer experiences and product adoption.
Computer Software
Responsibilities
Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
Develop strong working relationships at multiple management levels within the customer accounts, including C Suite relationships
Collaborate with customers and product managers to manage product enhancement requests
Act as a subject matter expert on customer product features for strategic accounts
Manage initiatives to increase product adoption and customer satisfaction
Continually learn about the needs of the client at all levels by proactively uncovering emerging pain points and expectations to get a clearer picture of how Motive can address problems and create satisfying solutions and outcomes
Work collaboratively as part of the customer team by partnering, building plans, and communicating with AEs, the Onboarding team, Professional Services, Sales Engineers, and other internal colleagues to ensure aligned customer engagement and effective support
Maintain high renewal rates by demonstrating value, supporting goal attainment, and identifying opportunities for optimization
Identify upsell and expansion opportunities to grow the NRR for your book while ensuring renewal and retention metrics are exceeded
Gather intelligence on how customers are using products and determine features and services that are most valuable to their businesses
Act as an escalation point for all customers
Identify areas for improvement in customer experience in the product and processes
Qualification
Required
5+ years Enterprise Customer Success, Sales, or Account Management experience with a proven track record of success
A customer-centric thinker with a track record of delivering scalable solutions in a high-growth environment
Demonstrated ability in learning new software programs and products while identifying opportunities to use them to their full potential
Ability to thrive in a high-growth, high-ambiguity environment; setting personal objectives and prioritizing impact-based activities
Exceptional account management skills and project management skills with strict attention to detail
Problem solver with demonstrated ability to overcome challenges and ambiguity with creative solutions
Benefits
Health, pharmacy, optical and dental care benefits
Paid time off
Sick time off
Short term and long term disability coverage
Life insurance
401k contribution
Company
Motive
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.
1001-5000 employees
H1B Sponsorship
Motive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (24)
2023 (12)
2022 (8)
Funding
Current Stage
Late StageLeadership Team
Shoaib Makani
Co-founder and CEO
Obaid Khan
Co-Founder and Chief Operating Officer
Recent News
Game Industry Business
2024-04-13
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