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Safe Security · 7 hours ago

Customer Success Advisor

New York, United States

Full-time

Hybrid

Senior Level

5+ years exp

SAFE Security is on a mission to build CyberAGI, a cutting-edge system designed to autonomously predict, detect, and remediate cyber threats. They are seeking a Customer Success Advisor to manage the entire customer journey, acting as a trusted advisor on cyber risk and ensuring customer satisfaction and value realization.

Artificial Intelligence (AI)Cyber SecurityInformation TechnologyNetwork SecurityRisk Management

Comp. & Benefits

Hiring Manager

Payal Parmar

Responsibilities

Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey

Acts as the ‘voice of the customer’ inside the company

Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk

Owns metrics such as GRR, NRR, and value realization

Becomes a SAFE platform expert and helps customers become self-sufficient

Assists in identifying and documenting best practices and ensuring customer environments align with them

Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments

Communicates and tracks customer product enhancements with SAFE Product Management

Qualification

Cybersecurity knowledgeRisk consulting experienceCustomer success metricsProject management skillsEmpathyAdvisory approachConfidence with CXOsComfort with ambiguity