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NC Department of Health and Human Services · 5 hours ago

Business Systems Analyst I

Wake County, NC

Full-time

Onsite

Entry Level

$56K/yr - $98K/yr

2+ years exp

The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, focusing on health and human services for various populations. The Business Systems Analyst I will support the Child Support program by working on system enhancements, user support, and facilitating Agile methodologies.

Health Care

Responsibilities

System User Support: Work with a team of child support and IT professionals to research and test systems when issues arise with programs including ACTS, the federal Office or Child Support Enforcement’s Child Support Portal, the North Carolina Child Support Portal, or the North Carolina child support website

System Enhancement and Modification: Lead or participate in business requirement gathering sessions, develop and document business requirements, design new programs, analyze and modify existing system applications, draft system specifications, lead and participate in system changes, draft test plans and conduct testing for all system enhancements and modifications of the child support system and other integrated programs, ensuring that the changes meet state and federal standards

Development and Testing: Participate in User Acceptance Testing for all modifications and enhancements to the child support system. Participate in and provide needed support in the development and testing of data warehouse and other systems that interface with the child support program, including the research and testing of web related production support call tickets and using system ticketing software

Planning: Participate in planning with partners, technical leads, and organizational unit management. Conduct planning sessions with partners and the team for specific modifications and enhancements to intricate applications; provide status reporting

Agile Methodology: Moderate, document and lead development of User Stories as Product Owner for Agile projects; Manage Product backlog and refinement of User Stories

Quality Assurance: Monitor work efforts for quality assurance and ensure adherence to procedures

System Performance: Conduct performance monitoring to identify and correct avoidable production interruption

Qualification

Automated CollectionTracking System (ACTS)Business requirement gatheringUser Acceptance TestingAgile MethodologyMicrosoft Office SuiteResearchAnalysisQuality AssuranceSystem performance monitoring

Required

Bachelor's degree from appropriately accredited institution in a discipline related to the area of assignment with two years of programmatic experience related to the area of assignment; or an equivalent combination of training and experience