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Maximus · 9 hours ago

Customer Service Representative (Jacksonville, FL area) Remote

United States

Full-time

Remote

New Grad, Entry Level

$16/hr - $16/hr

0+ years exp

Maximus is looking for customer service representatives in and around the Jacksonville, FL area. The role provides customer service for basic and routine inquiries and problems via multiple channels, supporting Federal government agencies on critical programs.

Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters)

Calls are basic and routine

Uses computerized system for tracking, information gathering, and/or troubleshooting

Provides feedback when needed, provide input on call trends, processes, procedures, and training

May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Qualification

Customer serviceEnglish fluencyCall center experienceComputerized tracking systemsFederal suitability clearance

Required

Must reside within a 75 radius of the Jacksonville, FL area

This position will require a favorable Federal suitability clearance post-hire as mandated by the client

Must Be a US Citizen

This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US

Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client

Must be able to pick up equipment at the Maximus Jacksonville, FL Location

High School diploma or equivalent with 6 months of customer service experience

Must be able to speak and read English clearly, professionally and fluently