Maximus · 7 hours ago
Training and QA Lead
United States
Full-time
Remote
Senior Level
$25/hr - $48.86/hr
5+ years expMaximus is looking to hire a Training and QA Lead. This remote position requires the candidate to design, develop, and implement training programs while ensuring quality standards are maintained through assessments and feedback sessions.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Support the design, development, and distribution of training programs and materials
Develop and support the design, development, and distribution of training programs and materials
Establish and communicate the training methodologies to participants
Schedule training sessions and individual training programs, ensuring facilities set-up, audio-visual set up, and participant notification
Support the change management process, including ensuring accuracy and timeliness of document review, approval, and storage
Design, develop, and implement training curriculum
Develop qualitative and quantitative assessment tools to measure learner requirements and competencies
Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable
Maintain continuous monitoring of call and chat quality
Conduct regular calibrations with the team to ensure quality standards are understood
Conduct feedback sessions with Analysts based on monitoring results
Conduct regular calibrations with the team to ensure quality standards are understood
Support leadership with assigned duties and acts as the department’s subject matter expert
Qualification
Required
Candidates must be U.S. citizens without dual citizenship with another country
Active Public Trust clearance or ability to successfully pass a Public Trust clearance process
Bachelor's degree in related field of study strongly preferred
5 years in Learning and Development and quality role
Ability to create new curriculum and update existing curriculum
Must be able to provide feedback to a team and individual
Must know the ADDIE (or other applicable) learning and development lifecycle
Must be able to travel to work site in Alexandria, VA as required
High School diploma or equivalent with 2-3 years of experience
Preferred
Experience with DTMO TAC processes, policies and systems
Working knowledge of DTMO terminology
Experience with eLearning tools and Learning Management Systems (LMS)
Excellent written and oral communications and presentation skills
Ability to work independently
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
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