CellGate Access Control Systems · 11 hours ago
Technical Support Specialist, Electronics
Carrollton, TX
Full-time
Onsite
Entry Level
$23/hr - $25/hr
1+ years expCellGate is a rapidly growing access control technology company based in Carrollton, TX, seeking a Technical Support Specialist with a strong electronics background. The role involves providing technical support to dealers and technicians, troubleshooting issues with electronic systems, and collaborating with teammates to enhance product reliability.
Information TechnologySecurityWireless
Hiring Manager
Matt Tarwater, Ed.D.
Responsibilities
Provide phone-based technical support to dealers and technicians using CellGate systems
Troubleshoot issues using electronics fundamentals, including power verification, wiring integrity, grounding, and signal strength
Guide customers in the use of multimeters to check voltage, continuity, and resistance
Identify whether issues stem from wiring, power, signal, configuration, or hardware
Follow documented troubleshooting workflows and escalation procedures
Clearly document findings, actions taken, and resolutions in the case management system
Collaborate with teammates to improve troubleshooting processes and product reliability
Qualification
Required
At least 1 year of technical support, electronics, or low-voltage experience
Willingness to undergo background check and drug screening per local regulations
Comfortable working in an on-site setting
Comfortable commuting to the job's location
Preferred
Experience supporting or installing electronic or low-voltage systems
Prior phone-based or customer-facing technical support experience
Company
CellGate Access Control Systems
CellGate is the industry leader in cloud-based Total Property Security Access solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Herb Roberts
Chief Financial Officer
Recent News
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