Thermo Fisher Scientific · 1 day ago
Lead Lab Support Specialist
Manchester, NH
Full-time
Onsite
Mid, Senior Level
3+ years expThermo Fisher Scientific is a global leader in serving science, and they are seeking a Lead Lab Support Specialist to provide work direction and perform duties to ensure customer satisfaction. The role involves coordinating staff and workload, managing inventory, and providing communication and support across functions.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Provides work direction to and performs all duties of a Sr. Site Specialist, Site Specialist or Site Service Technician to ensure customer happiness
Monitors workflow to optimize staffing and services for customers
Acts as a liaison between customer, sales, suppliers, logistics and management using special system knowledge to ensure success of customer relationships
Assists in coordinating the staff and workload to meet or exceed efficiency performance standards for Managed Services
Provides functional supervision to team members by performing site coverage as needed
May assist in the cross-training of associates and the training of new hires
Help manage material ordering and reconciliation by maintaining min/max or Kanban systems and ensuring FEFO compliance
Perform counts on staged cleaning agents and update planning and metric trackers
Contribute data for emergency material requests, potential safety incidents, work orders, gowning shortages, and planned or unplanned transfers into clean suites
Support the handling of raw materials, cleaning reagents, gowning supplies, and consumables, including sanitizing all items transferred into the cleanrooms
Ensure required materials and PPE are available for GMP cleaners before shift end and for GMP manufacturing teams and the training lab as needed
Provide daily shift updates and communicate any issues observed
Participate in Manufacturing morning huddles as assigned and attend MTS morning and afternoon huddles each day
Offer dock support when needed and rotate to other sites occasionally for cross-training
Perform other duties as assigned by management
Qualification
Required
Associate degree in a related field required
3+ years of progressive, proven experience required
Experience working in GMP & laboratory setting
Experience working with aseptic techniques
Self-starter who works independently, supports team efforts, and can act as backup for supervisory tasks
Experienced in training peers, serving as a subject-matter resource, and collaborating with cross-functional teams
Familiar with operational metrics and performance tracking, with strong time management and prioritization skills
Leadership abilities and interpersonal skills are required to lead and enhance team culture
Strong verbal and written communication skills. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality
Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software
Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment
Able to lift 40 lbs. without assistance
Requires the ability to lift, push, and pull 30–40 pounds consistently and lift up to 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, and similar equipment
Regular standing or walking for prolonged periods is required
Ability to work overtime as needed
Benefits
Annual incentive plan bonus
Healthcare
A range of employee benefits
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
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