Ascension ยท 1 day ago
Sr. Specialist - Service Engineering ( Infrastructure)
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $154K/yr
5+ years expAscension is a large healthcare organization committed to serving others and providing compassionate care. They are seeking a highly skilled Senior Specialist in Service Engineering to drive end-to-end service delivery across their infrastructure platforms, focusing on operational excellence, automation, and lifecycle governance.
CharityHealth CareHospitalNon Profit
Responsibilities
Define and implement infrastructure services across compute, storage, network, and cloud platforms
Partner with architecture, operations, and application teams to develop resilient and scalable service solutions
Maintain service roadmaps, lifecycle plans, and integration patterns
Actively participate in ITIL-aligned processes, including Incident, Problem, Change, Configuration, and Release Management
Contribute to root cause analysis and post-incident reviews, and support continuous service improvement (CSI) initiatives
Coordinate the development and maintenance of infrastructure-as-code, self-healing routines, and automated runbooks using tools such as Ansible, Terraform,or PowerShell
Drive proactive monitoring, alerting, and observability improvements
Ensure capacity planning and infrastructure optimization
Maintain accurate service documentation and CMDB records
Lead service catalog management efforts, ensuring service definitions,and tiers are aligned with business goals
Ensure infrastructure services comply with security, and internal policy standards
Act as a technical liaison between service engineering, infrastructure operations, product owners, and external partners
Qualification
Required
5+ years of experience in infrastructure engineering, operations, or service delivery
Deep knowledge of service management principles
Strong understanding of enterprise infrastructure components (e.g., servers, networking, storage, cloud platforms)
Understanding of automation tools (e.g., Ansible, Terraform, PowerShell)
Familiarity with monitoring platforms (e.g., Solarwinds, ScienceLogic) and incident response processes
Proven ability to create deployment documentation, runbooks, and standard operating procedures
Excellent cross-functional communication and documentation skills
High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required
Preferred
ITIL v4 certification (Foundation or higher)
Experience in Service Engineering or Site Reliability Engineering (SRE) roles
Experience with ServiceNow or similar ITSM/CMDB tools
Experience supporting mergers, acquisitions, or large-scale migrations
Benefits
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
Company
Ascension
Answering God's call to bring health, healing and hope to all.
10001+ employees
H1B Sponsorship
Ascension has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (1)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2025-04-03Acquired
Leadership Team
Eduardo Conrado
President and CEO
Kramer Schmidt
Vice President, Consumer Product Dates Employed
Recent News
San Bernardino Sun
2025-12-29
MarketScreener
2025-10-03
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