Construction Resources · 12 hours ago
Field Operations Manager
201 Laredo Drive Decatur, GA 30030
Full-time
Onsite
Senior Level
7+ years expConstruction Resources is a trusted partner in the construction industry, offering integrated solutions for residential, multi-family, and commercial projects. The Field Operations Manager will oversee job execution for the Atlanta Surfaces Division, managing scheduling, installation, service, and repair functions to ensure operational efficiency and exceptional customer experiences.
Commercial Real EstateReal EstateResidential
Responsibilities
Lead and manage the Installation Manager, Project Managers, and Scheduling Manager, along with their respective teams
Build a high-performance, accountability-driven culture focused on accuracy, speed, and customer satisfaction
Oversee hiring, training, development, and performance management for scheduling, dispatch, and installation teams
Oversee daily, weekly, and long-range scheduling of countertop installs, re-measures, cut-ins, and repairs
Maintain a master production-to-installation schedule ensuring lead times and install dates align with fabrication output
Manage capacity allocation across installer crews, balancing workload, geography, skillset, and job complexity
Direct daily dispatching of installers and service teams — including route planning, job sequencing, and follow-through
Ensure dispatch delivers optimized routes that minimize windshield time, maximize productivity, and meet SLAs
Monitor real-time field progress and adjust routes or assignments as required
Oversee field quality control inspections, install audits, and job sign-off processes
Establish standards and checklists for field quality performance; reduce remakes, misses, and escalations
Manage all repairs, service calls, punch list items, and warranty-related work orders with urgency and precision
Partner with fabrication leadership to close the feedback loop on material defects, measurement errors, or process gaps
Ensure every job leaving the shop is job-ready — correct slabs, templates, sinks, hardware, paperwork, and install notes
Maintain tight coordination with templating/measure, fabrication, logistics, and sales teams on timelines and constraints
Proactively communicate delays, holds, exceptions, or material concerns to internal stakeholders
Track and report KPIs including: Install on-time percentage, Installer productivity, Cycle times (template → install), Quality failure rate, Service/repair volume, Daily/weekly job throughput
Drive continuous improvement projects to reduce errors, improve installation quality, shorten lead times, and enhance the customer experience
Ensure safety protocols, jobsite requirements, and compliance standards are met on every installation
Qualification
Required
7–10+ years of experience in countertop fabrication, installation, scheduling, or field operations; leadership experience required
Deep understanding of the surfaces installation lifecycle — measure, fabrication, logistics, install, and service
Strong operational, analytical, and process-management skills, with the ability to prioritize in a high-volume environment
Experience managing multi-layered teams and coordinating across multiple roles (dispatch, installers, schedulers)
Familiarity with routing tools, scheduling systems, installation software, and KPI dashboards
Proven ability to coach high-performance teams and enforce consistent standards
Excellent communication skills, problem-solving ability, and customer-focused judgment
Preferred
Experience in a multi-location or high-volume countertop or millwork operation
Knowledge of stone, quartz, solid surface, and specialty materials installation requirements
Experience collaborating with builders, designers, remodelers, and homeowner clients
Track record of reducing remakes, improving install quality, and increasing on-time performance
Benefits
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
Company
Construction Resources
Construction Resources is a construction company specializing in countertops, flooring, and tubs.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-07-18Acquired
Leadership Team
Mitch Hires
Chief Executive Officer
Nick Estes
Chief Financial Officer
Recent News
International CIO Leadership Association
2025-11-22
Charleston Business
2025-09-12
2025-07-11
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