OpenAsset · 1 week ago
VP of Customer Success
New York, NY
Full-time
Hybrid
Director/Executive
$250K/yr - $350K/yr
10+ years expOpenAsset is the leading Digital Asset Management solution built for the Architecture, Construction, and Engineering industries. They are seeking a VP of Customer Success to lead and scale their global post-sales organization, focusing on onboarding, retention, and customer growth while enhancing operational efficiency and customer satisfaction through AI and automation.
ArchitectureConstructionDigital MarketingMarketingReal EstateSaaSSoftware
No H1B
Hiring Manager
Caroline Sequeira
Responsibilities
Lead and develop the Customer Success, Onboarding, and Professional Services organization (including AM, CSM, IM, and SE teams)
Optimize onboarding processes to improve time-to-value, customer satisfaction, and scalability as we continue to grow our global client base
Define and execute a customer lifecycle strategy that drives retention, cross-sell, and expansion across our product suite
Collaborate with Product, Engineering, and Revenue Operations to implement AI-driven tools that enhance onboarding, customer engagement, and service efficiency
Partner with Sales Leadership to ensure smooth handoffs and alignment between new business and post-sales
Partner with Marketing to ensure a strong in-person presence at events and customer onsites
Develop scalable frameworks for account management and success planning, ensuring consistent delivery across all regions
Improve and track KPIs around NRR, churn, onboarding velocity, adoption, and customer health scores
Foster a culture of proactive customer success, where insights from customer data, feedback, and interactions continuously inform our strategy
Represent the voice of the customer to the executive team, influencing roadmap and go-to-market decisions
Hire, mentor, and grow talent within the Customer Success and Services teams to build a high-performing, scalable organization
Qualification
Required
10+ years of experience in B2B SaaS with 5+ years leading Customer Success and Professional Services teams
Proven success scaling from ~$25M to $100M+ ARR, supporting 1,000+ clients globally
Experience managing multi-regional teams including EMEA and APAC, and implementing global customer success frameworks
Strong understanding of customer onboarding, implementation, and renewal processes for complex, multi-product SaaS platforms
Demonstrated ability to build and execute AI- and data-driven customer strategies that improve efficiency and customer outcomes
Skilled in operational excellence, process design, and cross-functional collaboration
Proven track record of improving key metrics such as NRR, GRR, and time-to-value
Exceptional leadership, communication, and analytical skills; highly proficient in tools like Salesforce, Gong, and AI-driven productivity platforms
Preferred
Experience in or affinity for the AEC (Architecture, Engineering, and Construction) industry is a plus
Benefits
Medical / Dental / Vision coverage - 100% employer-paid for employees, 50% employer-paid for dependents
20 days paid time off per year + federal holidays (UK style!)
5 paid sick days
Work from home flexibility
Commuter benefits
401k
Paid parental leave
Career growth and development opportunities
Company
OpenAsset
OpenAsset is the only DAM solution built around projects, properties, and people.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-24Private Equity
Leadership Team
Jason Janicki
Chief Executive Officer
Recent News
2025-06-24
Marlin Equity
2023-11-08
Company data provided by crunchbase