Solomon Page · 1 day ago
Customer Service
Burlington, NJ
Contract
Onsite
Entry Level
$22/hr - $22/hr
1+ years expSolomon Page is a specialty niche provider of staffing and executive search solutions, and they are seeking an Administrative Temp/Customer Service Coordinator. This role involves representing the organization to customers, providing information, responding to inquiries, and troubleshooting product problems while working under close supervision.
Asset ManagementConsultingProfessional Services
Hiring Manager
Alana Capone
Responsibilities
Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers’ needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication
Provides accurate, valid and complete information by using the right methods/tools
Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution
Keeps records of customer interactions, processes customer accounts and files documents
Follows communication procedures, guidelines and policies
Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes
Places parts and supply orders, provides price quotes, RMA’s, debits, credits, Web Store enrollments, and performs basic trouble shooting
Qualification
Required
HS Diploma, GED, or equivalent experience required
Less than one year of related experience
Benefits
Medical
Dental
401(k)
Direct deposit
Commuter benefits
Company
Solomon Page
Founded in 1990, Solomon Page is a leading staffing and executive search firm headquartered in New York City with offices across the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lloyd Solomon
Managing Director
Rachel Tigges
CMO
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