Rapid Response Monitoring · 1 week ago
Billing Support Specialist
Syracuse, NY
Full-time
Onsite
New Grad, Entry Level
$23/hr - $30/hrRapid Response Monitoring is a national leader in the monitoring of alarms and security systems. They are seeking a Billing Support Specialist to ensure accurate billing processes and maintain customer accounts, requiring a blend of technical skills, customer service expertise, and attention to detail.
ElectronicsHealth CareInformation TechnologyMedical
Responsibilities
Proactively contact delinquent accounts in accordance with established collection procedures; help prevent defaults by offering options such as automatic payments or scheduled payment plans
Recommend appropriate payment plan solutions to the Accounts Receivable Supervisory team for review and approval
Foster strong client relationships to promote timely payments by building rapport and understanding customer payment behaviors
Record and apply incoming payments to corresponding customer accounts; investigate and resolve discrepancies or billing issues
Perform billing and invoicing tasks as assigned, including cancellations and credits, and monthly late statements
Assist with audits as directed by the Accounts Receivable Supervisory team
Set up new customer accounts promptly and accurately; maintain the billing database by updating customer information, services, and rates
Generate and distribute accurate invoices, statements, credits, and late charges, including itemized details, via electronic data interchange when applicable
Document billing changes related to new or existing service offerings and communicate updates to team members and supervisors
Respond to customer billing inquiries via phone or email, maintaining a high level of customer service through consistent, professional communication, and escalate complex issues to the Accounts Receivable Supervisory team when necessary
Assist in developing and implementing new billing procedures
Investigate and resolve billing discrepancies and promptly report findings to the Accounts Receivable Supervisory team
Able to contribute to the overall success of the company by performing all assigned duties in a professional, timely, and accurate manner
Provide general administrative support to the department
Qualification
Required
Associate's degree in business or related field
Proven experience as a data entry clerk
Proven ability to adapt to new software and changing office environment
Solid understanding of basic accounting principles, fair credit practices and collection regulations
Successfully clear drug screen and background check to meet industry and security licensing requirements
Preferred
Bachelor's Degree
Ability to effectively communicate verbally and in writing
Experience with customer service and have ability to negotiate
Strong organizational skills with the aptitude to pay attention to detail
Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)
Benefits
Annual salary increases
Medical, Dental, Vision, and 401k
Paid Vacation and Sick Time
Wellness Program + Wellness DAYS OFF
Internal advancement opportunities
Company
Rapid Response Monitoring
Rapid Response Monitoring is a Critical Events Response Center specializing in direct integrations with existing platforms.
Founded in 1992
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2002-07-31Debt Financing
Leadership Team
Russell MacDonnell
Chairman, CEO & Co-Founder
Chad Wright
Chief Technology Officer
Recent News
Company data provided by crunchbase