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Visa · 5 hours ago

Director, Travel Technology and Operations

Foster City, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$170K/yr - $302K/yr

10+ years exp

Visa is a world leader in payments technology, facilitating transactions globally. The Director of Travel Technology and Operations will lead the global strategy execution and optimization of travel operations and technology, ensuring operational excellence and innovation in travel management.

BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments

Comp. & Benefits

No H1B

Responsibilities

Lead the global strategy execution and optimization of all travel operations and technology

Collaborate with senior leaders across regions and functions to influence policy guide decision making and drive travel program maturity

Develop and manage corporate wide travel strategies for Air Hotel Ground and Booking Travel Technology platforms

Challenge the status quo by identifying opportunities building business cases and implementing transformative initiatives

Manage day to day travel operations ensuring adherence to policy service delivery standards and duty of care requirements

Lead and mentor regional travel leads and internal travel agents to ensure consistent execution worldwide

Oversee traveler experience ensuring timely support issue resolution and high quality service

Oversee the full travel technology stack including OBTs GDS integrations reporting systems and automation tools

Leverage AI driven tools and analytics to enhance traveler support streamline workflows and reduce costs

Research evaluate and implement innovative technologies that elevate employee engagement and program efficiency

Develop a consistent global data strategy for measurement analytics and performance tracking

Own relationships with Travel Management Companies TMCs technology vendors GDS partners and payment expense providers

Develop and execute supplier category strategies negotiate contracts SLAs and KPIs

Monitor vendor performance against benchmarks and drive continuous improvement

Partner with Finance HR Security Expense Global Mobility and other key groups to support company travel objectives

Communicate program updates policy changes and technology enhancements through training newsletters and internal channels

Act as a visible champion for change promoting agility collaboration and shared ownership across the organization

Qualification

Travel operations managementGDS NDC OBT configurationData analyticsNegotiation skillsRelationship managementStrategic leadershipProgram managementPerformance metricsInfluencing senior leadershipCommunication skills

Required

10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred

12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

10 years of experience in travel operations or corporate travel management including people leadership

Strong understanding of GDS NDC OBT configuration analytics platforms and travel risk management

Demonstrated experience leading enterprise wide travel programs

Deep understanding of travel math KPIs SLAs and performance metrics

Proven negotiation experience with travel suppliers agencies and technology partners

Strong relationship management skills and ability to influence senior leadership

Ability to interpret data tell compelling stories through insights and drive strategic decisions