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Lucky Dog Casino · 2 days ago

Casino Service Representative 1

Lucky Dog Casino - Shelton, WA 98584

Full-time

Onsite

Entry Level

$17.58/hr - $17.58/hr

1+ years exp

Lucky Dog Casino is seeking a Casino Service Representative 1 (CSR 1) who is responsible for performing various duties related to cashiering, tribal lottery system services, and marketing and promotions. The role emphasizes delivering outstanding guest service and ensuring accurate transaction handling in accordance with the casino's standard operating procedures.

Gambling & Casinos

Responsibilities

Deliver outstanding guest service as a priority

Perform accurate transaction reconciliation and documentation

Appropriate usage of approved forms and software to account for currency transactions

Redemption of gaming machine tickets

Establish and monitor guest check cashing limits

Accurately conduct third party transactions for cash advances and debit transactions

Exchange checks and/or cash equivalent for currency

Maintain confidentiality of casino and player information

Circulates throughout assigned area, maintaining visibility, and providing service for guests within that area

Assist in maintaining cleanliness and safety within the gaming area

Resolve and/or direct guest disputes to the appropriate party

Responsible for issuing handpays of applicable slot jackpots and malfunctions and completing required paperwork

Responsible to verify the Vault when required

Create new Player Club accounts within the player tracking system, issue Player Club cards, explain features of the card, and answer any questions regarding the program

Understand and explain monthly promotions and benefits of all marketing programs to guest and team members

Accurately complete and submit all required federal, state, and tribal forms when awarding prizes

As directed, assign club members appropriate prizes and awards within the Casino Management system

Assist with execution of special events and promotions, including dispensing prizes and organizing players

Responsible for selected maintenance and repairs of gaming devices, including contacting vendors for assistance as directed by the CSR Supervisor or Manager on Duty

Meet attendance guidelines by reporting to work as scheduled with dependability and consistency

Promote and encourage positive guest relations

Represent the company in a positive manner

Maintain professional dress standards and personal appearance as dictated by the policy manual

Other duties as assigned

Qualification

Customer serviceTransaction reconciliationGaming machine knowledgeMicrosoft Office SuiteClass III gaming licenseMathematical skillsInterpersonal skillsTeam-oriented attitudeOrganizational skillsCommunication skills

Required

High school diploma or general education degree (GED) is required and one (1) year of related experience and/or training; or equivalent combination of education and experience

Read, write, speak and understand English

Read, write and comprehend simple instructions, short correspondence, and memos

Effectively present information in one-on-one and small group situations to customers, clients and other team members of the organization

Organizational, interpersonal relation skills and a team-oriented attitude are required

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals, compute rate, ratio, and percent

Must have working knowledge of computers and be familiar with Microsoft Office Suite

Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Class III gaming license issued from the Skokomish Tribal Gaming Commission

A valid Washington State Drivers License

Long periods of standing, kneeling, bending, squatting, and/or walking

Regularly required to use hands, to finger, handle, or feel

Reach with hands and arms

Talk or hear

Must be able to lift up to 75 lbs. and occasionally lift and/or move slot machines using a dolly

Vision may require the following: close, distance, color, peripheral, depth and ability to adjust focus

Flexible hours (weekends, nights, holidays) and open availability