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Wilderness Resort in Wisconsin Dells · 3 months ago

Guest Services Internship Summer 2026

Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America

Internship

Onsite

Intern

Start in 2026 Summer

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! They are seeking motivated college students to join their Guest Services team for a structured Summer Internship Program, which provides hands-on experience and professional development in the hospitality industry.

EventsLeisureRestaurantsTravel Accommodations

Growth Opportunities

Responsibilities

Interns will rotate through several areas of Guest Services — including front desk, PBX (communications), and supervisor shadowing — to gain a full understanding of resort operations and guest engagement

Learn RDP (reservations, transfers, check-in/check-out, folios, payments)

Understand policies, SOPs, and front desk checklists

Familiarize with room types and systems: Visionline, Givex, Ops Tech Pro, Track

Hands-on experience managing guest arrivals, inquiries, and service needs

Continues development of system and property knowledge

Handle internal call transfers, dispatching, and emergency procedures

Learn PBX logging and reporting using Ops Tech Pro

Introduction to guest recovery philosophy and service recovery techniques

Shadow managers during real guest recovery scenarios

Overview of scheduling, payroll tracking, and budgeting fundamentals

Introduction to Crystal Reports and Guest Services data

Learn account balancing procedures and credit card batching (Shift4)