Wilderness Resort in Wisconsin Dells · 3 months ago
Guest Services Internship Summer 2026
Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America
Internship
Onsite
Intern
Start in 2026 SummerWilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! They are seeking motivated college students to join their Guest Services team for a structured Summer Internship Program, which provides hands-on experience and professional development in the hospitality industry.
EventsLeisureRestaurantsTravel Accommodations
Responsibilities
Interns will rotate through several areas of Guest Services — including front desk, PBX (communications), and supervisor shadowing — to gain a full understanding of resort operations and guest engagement
Learn RDP (reservations, transfers, check-in/check-out, folios, payments)
Understand policies, SOPs, and front desk checklists
Familiarize with room types and systems: Visionline, Givex, Ops Tech Pro, Track
Hands-on experience managing guest arrivals, inquiries, and service needs
Continues development of system and property knowledge
Handle internal call transfers, dispatching, and emergency procedures
Learn PBX logging and reporting using Ops Tech Pro
Introduction to guest recovery philosophy and service recovery techniques
Shadow managers during real guest recovery scenarios
Overview of scheduling, payroll tracking, and budgeting fundamentals
Introduction to Crystal Reports and Guest Services data
Learn account balancing procedures and credit card batching (Shift4)
Track guest feedback and compensation reports
Analyze trends through comment card and compensation tracking
Qualification
Required
Currently enrolled in a Hospitality, Tourism, Business, or related program
Enthusiastic, professional, and eager to learn
Excellent communication and organizational skills
Willingness to work flexible hours, including weekends and holidays
Passionate about hospitality and creating exceptional guest experiences
Company
Wilderness Resort in Wisconsin Dells
We are America's Largest Waterpark Resort located on 600 acres in Wisconsin Dells, WI, featuring four indoor and outdoor waterparks.
Founded in 1995
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Pete Helland
Co Founder
R Tim Lucke
Partner
Company data provided by crunchbase