Picus Security · 23 hours ago
Customer Success Architect
United States
Full-time
Remote
Senior Level
5+ years expPicus Security is looking for a seasoned Customer Success Architect (CSA) with proven experience in value-driven security solutions. The CSA will be responsible for onboarding new customers, expanding platform capabilities, and retaining the Enterprise customer base, while collaborating with various teams to drive customer success and revenue growth.
Cloud SecurityCyber SecurityEnterprise SoftwareNetwork Security
Hiring Manager
Michael Fitzsimmons
Responsibilities
Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities
Lead customer advocacy initiatives including case studies, reference calls, and participation in customer advisory boards
Represent Picus customer success stories and best practices at events, panels, and webinars
Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations
Provide customer-driven feedback on product enhancements and feature requests
Willing to travel within the US for on-site customer meetings, training sessions, and key industry events
Qualification
Required
BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems
At least five years of experience working within a Sales Engineering or Customer Success role
Demonstrated success building executive relationships and driving strategic account planning
Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation
Understand the architecture/design of solutions built on-prem and cloud
Experience managing complex customer lifecycles from onboarding through renewal and expansion
Demonstrated ability to be consultative, proactive, and outcome focused
Benefits
Unlimited opportunity!
Global exposure
Company
Picus Security
Picus Security is the pioneer of Breach and Attack Simulation (BAS) and Adversarial Exposure Validation (AEV).
201-500 employees
H1B Sponsorship
Picus Security has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$77.95MKey Investors
Riverwood CapitalMastercardTurkven Private Equity
2024-09-19Series C· $45M
2022-05-24Corporate Round· $1M
2021-10-20Series B· $24M
Leadership Team
Hamdi Alper Memiş
Co-founder and CEO
Süleyman Özarslan
Co-founder, VP of Picus Labs
Recent News
2025-12-08
2025-10-14
Company data provided by crunchbase