Case Status® · 5 hours ago
Solutions Engineer
Charleston, SC
Full-time
Onsite
Entry, Mid Level
1+ years expCase Status® is a fast-growing, venture-backed tech startup based in Charleston, SC, focused on transforming the legal industry. They are seeking a Solutions Engineer to play a critical role in helping clients realize the value of their platform by providing technical insights, troubleshooting issues, and supporting sales efforts.
Cloud Data ServicesLegalLegal TechProfessional ServicesSaaS
No H1B
Responsibilities
Collaborate with sales, customer success, and product teams to deliver tailored solutions, influence the product roadmap, and ensure a seamless sales-to-operations technical transition in order to enhance the customer experience
Drive new business by supporting Account Executives with sales support, technical setup, and deal preparation
Lead technical implementations, troubleshoot issues, and foster strong customer relationships to drive growth and logo acquisition
Act as the Case Status platform expert, coaching potential customers and developing new strategies for both Account Executives and Customer Success Managers
Identify opportunities for growth within the customer ecosystem, passing insights to relevant teams
Ensure consistent use of internal tools (CRM, data, project management) for effective business operations
Travel as needed for on-site customer sales presentations
Qualification
Required
1+ years of experience as a SE in a high-growth SaaS company, or 3+ years of Account Executive experience
Ability to analyze customer challenges and present prescriptive solutions for achieving successful outcomes
Outstanding verbal and written communication skills, with professionalism and polish during in-person and during Zoom meetings
Self-motivated and proactive mindset, with a strong desire to learn and lead by example
Strong organizational skills, including the ability to follow through, complete tasks, drive customer outcomes, and motivate others to do the same
Autonomous and independent mindset—able to get things done with minimal oversight, while being a team player
Desire to achieve and exceed metrics associated with the role (e.g., demo to close percentage, velocity of deal, overall company bookings goal)
Passion for providing an exceptional customer experience—this is our top priority
Benefits
Unlimited Paid Time Off (with manager approval and after a short period of employment)
Leading Medical, Dental and Vision Plans with HSA options and 24/7 EAP
Monthly reimbursement allowance for health and wellness purchases
Matching 401(k) contribution program after 3 months of employment
Incentives for ownership in Case Status through its stock option plan (subject to board approval)
Quarterly recharge days, 11 company-paid holidays, and more
Company
Case Status®
At Case Status, we understand that the satisfaction of your clients is vital to the success of your law firm.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$36.15MKey Investors
BIP CapitalAlabama Futures Fund
2024-10-08Series B· $19.7M
2023-12-12Series Unknown· $2.75M
2022-11-21Series Unknown· $3.96M
Leadership Team
Charles Lee
Chief Operating Officer
Recent News
LegalTech Breakthrough
2025-11-14
Company data provided by crunchbase