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WhitsonLaw · 4 hours ago

Law Firm Operations & Work Production Manager

Albany, NY

Full-time

Onsite

Mid, Senior Level

$100K/yr - $150K/yr

WhitsonLaw, PLLC is seeking an Operations & Work Production Manager to lead the firm’s internal operations and ensure timely matter management and client support. This senior leadership role involves overseeing the operational engine of a growing practice and implementing systems to enhance accountability and performance.

Law Practice

Responsibilities

Maintain firmwide control of deadlines, calendars, and commitments by implementing proactive workflow triage, risk escalation, and consistent internal service levels across all active matters

Establish a reliable work production engine that drives matters forward with predictable cadence, clear ownership, and disciplined follow-through from intake through closeout

Build and enforce the firm’s operating system, including SOPs, templates, document and data standards, and platform adoption, so execution is consistent regardless of who is working on the file

Create operational clarity for leadership through concise reporting, metrics, and accountability rhythms that surface bottlenecks early and convert decisions into action with named owners and deadlines

Strengthen operational judgment and professionalism across the firm by setting clear expectations, intervening early when standards slip, and making firm, fair decisions in real time to protect clients and the business

Improve the firm’s financial performance through timekeeping compliance, WIP hygiene, billing cycle accuracy and timeliness, and disciplined collections coordination that protects cash velocity and realization

Qualification

Operations leadershipWorkflow managementFinancial performance improvementSOP developmentMetrics reportingTeam coachingClient experience managementDecision making