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BrightBridge Credit Union · 5 days ago

Teller II (Waltham, MA)

Waltham, MA, US

Full-time

Onsite

Entry Level

$20/hr - $22/hr

1+ years exp

BrightBridge Credit Union is seeking a dedicated and motivated individual to join their team as a Teller II. In this role, you will provide exceptional service to members by handling a variety of transactions and building lasting relationships, all while ensuring adherence to Credit Union policies and procedures.

BankingFinancial ServicesLendingMortgage

Responsibilities

Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures

Consistently develops potential new business by uncovering clues and needs during interactions with members, presenting the benefits of those products/services and referring the member to the appropriate CU partner for fulfillment. Provides the highest quality member service by listening, communication, and referring members to appropriate personnel as necessary to meet quarterly goals

Uses sound judgement and interpersonal skills to effectively assist members

Maintains and balances a backup cash vault, if assigned by Branch Manager

Assists in training new Tellers

Participates in opening and closing the branch

Interacts with members and staff on a daily basis in prompt, effective and professional manner

Balances cash drawer and makes settlement of the day's activities in accordance with Credit Union policies and procedures

Ensures that cash limits are consistently followed as per established Credit Union procedures, cash is kept secure at all times and locked in the vault each night

Assists members with accessing their safe deposit boxes

Answers telephones, provides information and/or directs caller to appropriate department/employee

Assists in opening the night depository and logs deposits as needed

Participates in balancing ATM, under dual control, as necessary

Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures

Ability to work some Saturdays during the month and occasionally provides temporary coverage in alternate locations for an unplanned absence situation

Works towards achieving sale/service goals by attending department meetings, on-on-one meetings, and product knowledge and selling skills training on an ongoing basis

Performs additional duties as requested

Qualification

Teller experienceCustomer service skillsBasic math skillsData entry skillsBilingualEffective communicationInterpersonal skillsReliability

Required

Minimum of high school diploma or equivalent is required

Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication/interpersonal skills and data entry skills required

Strong desire to work with the general public

Flexibility of work hours and proven reliability/dependability required

Must have a valid drivers license for coverage of retail branches