Publix Super Markets · 18 hours ago
Customer Care Agent, Full-Time, Marketing - Lakeland
Lakeland, FL
Full-time
Onsite
Entry Level
$41K/yr - $57K/yr
1+ years expPublix Super Markets is a well-known grocery chain seeking a Customer Care Agent to provide knowledgeable and friendly customer service to their corporate office clients. The role involves resolving customer inquiries and concerns effectively while ensuring a seamless experience that reflects Publix's commitment to quality service.
Food and BeverageGroceryRetail
No H1B
Responsibilities
Provide knowledgeable and friendly customer service to customers who contact our corporate office by phone, email and letter
Advise on a multitude of topics that they are contacted on in an effort to resolve the contact on a first touch basis
Instill confidence in the customer that their praise, inquiry or concern will be escalated to the appropriate department for a resolution
Serve as an extension of the premier in store experience that customers have come to expect from Publix Super Markets, Inc
Qualification
Required
High School Diploma or equivalent experience
1 year in a call center environment or
2 years in a customer service field
Ability to be customer-focused
Strong verbal and written communication skills
Basic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, and Adobe Acrobat
Basic knowledge of ECMS, MCMS, AIMS, JAC support tool, P.com support tool, POPS research port, ePower Center, and SharePoint
Willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling
Preferred
Associate's Degree in Business
Two years' experience in a call center environment, or
Three to five years' experience in a customer service field, or
Two years' office staff experience with Publix
Knowledge of Publix policies, culture, history, and philosophy
Knowledge and understanding of Microsoft Office software, ePower Center and SharePoint
Show enthusiasm, initiative, and pride in work, and
Show commitment to Publix's mission
Benefits
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Company
Publix Super Markets
Founded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Doug Stalbaum
Vice President and Controller
Joey Riddle
Incoming Vice President of, Charlotte Division
Recent News
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