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Boehringer Ingelheim · 2 hours ago

Intern - IT Infrastructure - Go To User

United States

Internship

Remote

Intern

$24/hr - $33/hr

Boehringer Ingelheim is currently seeking a talented and innovative Intern to join our IT department located at our Duluth/Johns Creek, GA facility. As an intern in the IT Go To User team, you will be part of the digital transformation initiative in IT, delivering technology, digital tools, education, and communication for end-users throughout the organization.

BiotechnologyHealth CareMedicalPharmaceutical

Comp. & Benefits

No H1B

Responsibilities

Develop effective and easy-to-understand content regarding IT’s digital tools for end users. This includes contributing to communication, tips and tricks, one-pagers, videos, quick guides, podcasts, interactive content, or trainings

Strategize new ways to deliver content to end users in a catchy and easy-to-consume format and channel

Analyze user’s data on both technology and end user material and channels to establish effectiveness of communication and educational efforts

Collaborate with IT system engineers to understand updates, changes, and the innovation pipeline to plan end user communication appropriately and consult with engineers on how to effectively share with users

Develop short curricula for end user groups, prepare/gather material, and deliver the training in person or virtually, in collaboration with other team members

Run UX activities, such as surveys, user research, A/B testing, focus groups, among others, with the user population

Participate in events virtually and on site to promote the use of technology and new digital tools with end-users

Provide client services by acting as a point of contact for end-user IT support needs, ensuring timely and effective resolution of issues

Deliver on-site support for users at the Duluth, GA facility, assisting with troubleshooting, setup, and maintenance of IT systems and services

Support client hardware life-cycle management, including deployment, configuration, upgrades, and basic repairs of laptops, desktops, and peripheral devices

Qualification

UX MethodologiesData AnalysisOffice 365 SuiteContent CreationUnderstanding TechnologyCommunicationTeam PlayerAdaptability

Required

Must be a current undergraduate, graduate or advanced degree student in good academic standing

Student must be enrolled at a college or university for the duration of the internship

Major or minor in related field of internship

Undergraduate students must have completed at least 12 credit hours at current college or university

Graduate and Advanced Degree students must have completed at least 9 credit hours at current college or university

Must be legally authorized to work in the United States without restriction

Must be willing to take a drug test and post-offer physical (if required)

Must be 18 years of age or older

Preferred

Overall cumulative minimum GPA from last completed quarter/semester 3.0 GPA (on a 4.0 scale) preferred

Understanding and passion for technology

Knowledge of UX Methodologies, Users Behaviors and Research

Ability to create effective and catchy content, including communication, video, quick guides, podcasts, interactive content, or training

Strong communication skills, both written and verbal

Experience with Office 365 Suite

Strong data analysis skills with knowledge of analytical tools for data visualization

Strong team player and ability to adapt to changes in priorities

Company

Boehringer Ingelheim

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Boehringer Ingelheim is a group of pharmaceutical companies that focuses on prescription medicines and animal health. It is a sub-organization of Boehringer Ingelheim.

Founded in 1885