Apply on Employer Site

Spectrum · 18 hours ago

Sales Activation Representative (Outreach Bilingual Spanish)

Maitland, FL

Full-time

Onsite

Entry, Mid Level

$20/hr - $20/hr

2+ years exp

Spectrum is a leading provider of communication and entertainment products. As a Call Center Sales Activation Representative, you'll be responsible for activating services for customers and enhancing their experience through proactive outreach and upselling.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Enhancing the customer experience through effective service activation

Guiding customers in mobile and internet setup using various tools

Upselling additional products by maximizing customer opportunities

Staying informed on Spectrum products and managing escalations

Meeting performance targets and sharing best practices with the team

Qualification

Sales skillsBilingual - SpanishProficiency with computersCustomer complaint resolutionProblem-solving under pressureMultitaskCommunication skills

Required

High school diploma or equivalent

2+ years in sales or customer service

Proficiency with computers and software applications

Knowledge of office procedures, policies, and troubleshooting

Strong English and Spanish communication skills

Ability to prioritize, organize, and multitask

Sales skills like analysis, objection handling, pitching, and closing

Customer complaint resolution while managing back-to-back calls

Preferred

Confidentiality and problem-solving under pressure

Knowledge of cable/telephony industry and services

Familiarity with residential product details

Bilingual- Spanish

Benefits

Free and discounted Spectrum services like internet, TV, and mobile

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees