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Autodesk · 21 hours ago

Customer Success Manager

Atlanta, GA

Full-time

Onsite

Mid Level

$78K/yr - $134K/yr

Autodesk is a company that creates innovative software for various industries. They are seeking a Customer Success Manager to oversee the post-sales lifecycle of their U.S. Department of Defense customers, ensuring value realization through tailored success plans and proactive engagement.

3D TechnologyArchitectureConstructionManufacturingSoftware Engineering

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Own the post-sale customer relationship for assigned DoD accounts, ensuring Autodesk is delivering measurable mission impact

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success - aimed at helping customers achieve their desired business outcomes

Establish success metrics and track progress toward strategic outcomes using analytics, reporting, and regular account reviews

Be the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actions

Co-document the business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and success

Assist customers by providing guidance and resources to support onboarding new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services they’ve invested in, reducing churn risk

Partner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motions

Participate in regular Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignment

Monitor customer usage data and other health indicators and translate these into strategies for success, in collaboration with Channel Partners and internal Sales teams

Engage confidently with all levels and personas within customer organizations, including contract management, IT administration, end-users, mid-management, and customer leadership/decision-makers

Throughout the lifecycle, identify opportunities for expanding the business relationship and support the Sales team and Channel Partners in pursuing expansion opportunities

Qualification

Customer Success ManagementCustomer Relationship ManagementData AnalysisAutodeskCommunication SkillsCustomer EmpathyPrioritizationSecurity ClearanceCollaboration