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HSBC · 21 hours ago

Lead, People Advisory

Buffalo, NY

Full-time

Onsite

Lead/Staff

HSBC is committed to employing only those authorized to work in the US, and they are seeking a Lead for their People Advisory team. This role involves leading a team of People Advisory Managers, focusing on proactive business coaching and enhancing customer outcomes through effective data utilization and stakeholder engagement.

Financial Services

No H1B

Responsibilities

Lead a team of c10 People Advisory Managers in the People Advisory team across the U.S, with a particular focus on shifting the culture of the team from reactive case management support to proactive business coaching on People issues

Manage stakeholders and engagement with the Head of People, US and others on the People Leadership team such as Senior Business Partners and the Head of Performance and Reward

Develop and provide comprehensive advice and guidance on ER matters, including individual business change programs (including advice and guidance on employment legal matters and supporting employees and managers)

Oversee the development of processes and supporting documentation to implement policies effectively, including specifying key controls

Lead the team to deliver training sessions for managers and internal teams to enhance the understanding of policies and best practices

Lead the team to provide exceptional support and guidance to Line Managers and employees by addressing queries effectively, ensuring clarity and understanding in service delivery

Report on governance related controls effectiveness and operational delivery, providing insights for improvement

Ensure that potential risks are identified and mitigated and engaging with the appropriate team for support and escalation as required. Contribute to risk stewardship as required by People solution lead

Engage in ongoing process reviews to ensure the delivery teams are effectively managed, and that processes are efficient, standardized, and aligned with best practices

Qualification

Leading teams through changeAdvising on employee relationsRisk managementService KPI knowledgeTraining deliveryReporting on control effectivenessCoaching for high performanceStakeholder engagementLeading offshore teamsCommunication skills