Westgate Resorts · 16 hours ago
Front Desk Agent
Lynden, WA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $23/hr
0+ years expWestgate Resorts is North America's largest owner-controlled timeshare and vacation club, offering career opportunities at VI Resorts at Homestead in Lynden, Washington. The Front Desk Agent is responsible for creating a welcoming atmosphere for guests, managing check-ins and check-outs, and providing exceptional customer service throughout their stay.
CasinoHospitalityResorts
Responsibilities
Welcome guests warmly and professionally upon arrival
Manage guest check-ins and check-outs efficiently
Issue room keys and provide assistance as needed
Handle reservations, room availability, guest records, mail, and phone messages with accuracy
Respond to guest inquiries and provide information about local dining, transportation, attractions, and activities
Process payments, post charges to guest accounts, and ensure accurate billing and documentation
Address and resolve guest concerns promptly while maintaining a friendly and professional demeanor
Deliver consistent, high-quality customer service that enhances the overall guest experience
Qualification
Required
High school diploma or General Education Degree (GED), or an equivalent combination of education and experience
Welcome guests warmly and professionally upon arrival
Manage guest check-ins and check-outs efficiently
Issue room keys and provide assistance as needed
Handle reservations, room availability, guest records, mail, and phone messages with accuracy
Respond to guest inquiries and provide information about local dining, transportation, attractions, and activities
Process payments, post charges to guest accounts, and ensure accurate billing and documentation
Address and resolve guest concerns promptly while maintaining a friendly and professional demeanor
Deliver consistent, high-quality customer service that enhances the overall guest experience
Preferred
One to three months of related experience or training preferred
Previous customer service or hospitality experience is a plus but not required
Experience handling cash, credit card transactions, or point-of-sale systems is helpful
Additional hospitality or customer service training is an advantage
Benefits
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Wellness Programs
Fun, family culture
Employee Assistance Program (EAP)
Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Company
Westgate Resorts
Westgate Resorts is a resort company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
The Orlando Sentinel
2026-01-03
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