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First American Financial Group, Inc. · 11 hours ago

Sr. Escrow Servicing Operations Specialist (remote possible)

United States

Full-time

Remote

Mid, Senior Level

$23.37/hr - $31.15/hr

2+ years exp

First American Financial Corporation is a leading entity in the mortgage servicing industry, focused on providing superior technology and services. The Sr. Escrow Servicing Operations Specialist will be responsible for managing escrow account activities, ensuring compliance with legal requirements, and maintaining vendor relationships.

Customer ServiceFinancial ServicesLending

Responsibilities

Process servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers, mass escrow analysis processing, off-cycle analysis process and general escrow account maintenance

Maintain escrow interest rates, process deposits and controls

Monitor service delivery, productivity, and quality standards for Tax, Insurance, and Insurance Claims vendors. Track activity, process documents and disbursements

Monitor activities of vendor(s) responsible for printing Escrow Account Statements and checks. Reconcile files

Monitor vendor calls, ensuring that vendors provide satisfactory service to customers and follow defined rules and requirements

Research customer requests and inquiries. Evaluate multiple factors and resolve issues; communicate results

Adhere to regulatory and legal requirements, including investor and state guidelines

May assist with onboarding and training new employees

Qualification

Mortgage Loan ServicingEscrow Account ManagementCustomer Service OrientationRegulatory ComplianceMulti-taskingOperating SystemsProblem SolvingOrganizational SkillsCommunication SkillsDetail Oriented

Required

High School diploma or equivalent

2-5 years of experience working in a mortgage environment specific, preferably Mortgage Loan Servicing specific to escrow account activities (real estate taxes, property insurance, escrow analysis, mortgage insurance)

Strong customer service orientation

Detail orientated

Strong written, presentation and verbal communication skills

Problem solving skills

Strong organizational skills and ability to multi-task

Strong knowledge of company operating systems

Ability to understand and adhere to state and federal mortgage lending regulations