Ogletree Deakins · 7 hours ago
Site Support Specialist
New York, NY
Full-time
Onsite
Mid Level
$53K/yr - $80K/yr
4+ years expOgletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. They are seeking an experienced Site Support Specialist to provide technology support for attorneys and staff, ensuring smooth operation of hardware and software across the firm.
Consulting
Responsibilities
Providing 1st and 2nd level technology support for attorneys and staff on a variety of hardware and software
As part of a Regional support team, provide technology support for other offices in the region including travel to these locations as needed
Participate in firm and department technology initiatives as needed
Windows OS and application software installation, repair and support
Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning
Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment
Keeps accurate inventory of supported offices’ equipment
Troubleshooting network connectivity from desktop and laptop computers
Mobile device setup and support
Telephone administration, setup and support. Including moves/adds/changes
Provide excellent customer service and practice total contact ownership from acknowledgement to closure
Document problem description and resolution using ITSM system
Participate in ticket creation, escalation and follow-up
Keep current on the firm’s needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology
Work with other technology department teams including Service Desk, Endpoint Administration, Applications team and Infrastructure team
Consistently act in support of overall firm and department initiatives, goals and objectives
Qualification
Required
Four-year technical degree from an accredited college or university or equivalent work experience
Minimum of four years' experience in a technical support position
Working knowledge of Dell and Lenovo laptops and desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management System, Mobile devices and enterprise network
Independent analysis and strong problem solving skills
Strong customer service and communication skills (face-to-face, phone and email)
Law firm experience a major plus
Preferred
Microsoft Office and Azure certifications preferred
Help Desk Institute, ITIL Foundation and CompTIA A+ certification preferred
Document Management System support experience a plus
SCCM experience a plus
Mobile Device Management experience preferred
Benefits
Paid Time Off
Paid Sick Leave
A 401(k) matching program
Profit Sharing
Paid Holidays
Paid Parental Leave
Affordable Health and Life Insurance including Dental & Vision coverage
Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
Tuition Reimbursement
An Employee Assistance Program
Company
Ogletree Deakins
Ogletree Deakins is a labor and employment law firms representing management in all types of employment.
1001-5000 employees
H1B Sponsorship
Ogletree Deakins has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (16)
2023 (12)
2022 (10)
2021 (16)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$0.43MKey Investors
Invest Northern Ireland
2021-09-07Grant· $0.43M
Leadership Team
David Zimbrick
Chief Financial Officer
David Boland
Chief Knowledge Officer
Recent News
2025-11-25
SC Biz News
2025-09-25
Company data provided by crunchbase