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United Enertech Corp. · 8 hours ago

Customer Service Representative

Chattanooga, TN

Full-time

Onsite

Entry Level

$16/hr - $16/hr

2+ years exp

United Enertech Corporation is seeking a Customer Service Representative to aid and facilitate customer service processes. This role involves interacting with customers, maintaining records, and resolving inquiries to ensure positive relations and efficient service delivery.

Building MaterialIndustrialManufacturing

Responsibilities

Effectively interact directly with customers either by telephone or electronically

Accurately maintain shared e-mail inbox for assigned duties and/or accounts

Respond to high volume of e-mail with follow up as needed in a timely manner

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to manage product and service inquiries

Organize workflow to meet customer deadlines

Direct requests and unresolved issues to the designated resource

Keep records of customer interactions and transactions

Record details of inquiries, comments, and complaints

Record details of actions taken

Communicate and coordinate with internal departments

Follow up on customer interactions

Knowledge of customer service principles and practices

Strong Microsoft applications skills

Effective communication skills - verbal and written

Performs other related duties as assigned

Qualification

Customer service principlesMicrosoft Office SuiteBilingual English - SpanishOrganizational skillsEffective communicationInterpersonal skillsTime management